Shane Hyde

Coached 55+ direct reports. The position required a range of duties focused on the management of hourly employees, departmental efficiency while ensuring an effective , efficient and profitable work flow for the practice while helping to maintain a healthy work environment.

• Established and updated work schedules to account for changing staff levels and expected workload.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management
• Interviewed, hired and mentored over 30 + new personnel and oversaw all staffing operations.
• Accomplished multiple tasks within established timeframes.
• Partnered with management team to coordinate on-boarding and off-boarding processes.

Key Achievements

• Flex-Core Scheduling - Creation and Implementation resulting in 4.7% reduction in labor cost meeting budget requirements and an increase in staff work/Life balance.
• DAYFORCE HCM - full implementation and usage improving in areas of HR, Payroll, workforce and talent management.
• Department Team Leads - after implementation greatly Improved communications and department efficiency.
• Smart Flow and Ezy Vet Practice Software
  

• Clinically trained technician assigned to a DVM with responsibilities in both emergency and Intensive care departments.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
• Administered medications to animals in treatment and documented changes in condition.
• Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  
  
  
  

Master Stylist with over 20 + years experience in business management, team building and customer service.

• Managed day-to-day business operations
• Aligned branding initiatives and sales strategies with client goals
• Social Media
• P and L management
• Team based culture and work environment
• Educator for Wella Professionals , Bumble & bumble NYC and Schwarzkopf

Key Achievement

• Voted by peers and community as #1 Stylist and #2 Salon in WNC for 5 consecutive years. 2000-2005