Diana Zamora
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists the general manager with accomplishing tasks by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Leader
Strike Zone 10
08.2023 - Current
- Set and enforce policies focused on increasing team productivity and strengthening operational efficiency
- Helped with planning schedules and delegating assignments to increase productivity and efficiency
- Supervise the team's workflow, train new hires, and report to the general manager.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Assistant Manager
Moultrie Stadium Cinema
03.2018 - 05.2023
- Helped with planning schedules and delegating assignments to increase productivity and efficiency
- Verify the inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Set and enforce policies focused on increasing team productivity and strengthening operational efficiency
- Assist in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources
- Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Volunteer
Colquitt Regional Medical Center
06.2016 - 05.2019
- Provided support and companionship to patients in need of assistance
- Reported patient requests, concerns and other observations to staff
- Developed strong communication skills to convey messages to personnel by phone, email or text
- Took newspapers, flowers and other personal items to patients on all floors
- Conducted inpatient comfort care rounds to promote patient satisfaction.
Education
Pending - Practical Nursing
Southern Regional Technical College
GA, 3179207.2024
High School Diploma -
Colquitt County High School
GA, 3177106.2019
Skills
- Bilingual
- Adaptable
- Delegation skills
- Problem-solving abilities
- Task prioritization
- Team Leadership
- Communication skills
- Customer service
- Multitasking
- Staff Management
- Recruiting and Interviewing
Certification
- Certified Nurse Assistant (CNA)
- BLS certified
- First Aid certified
References
- Steven Meadows, Strike Zone 10 General Manager, Meadowsconcession@gmail.com, (229) 507-7820
- Katlin Henson, Doerun’s Secretary Assistant, katlinhenson@gmail.com, 229-873-1307
- Jobanna Hernandez, Practical Nurse, 229-589-7005
- Kayla Conway Morgan, Nurse Anesthetist (CRNA), kmorgan2@augusta.edu, 229-873-1307
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Strike Zone 10
08.2023 - Current
Assistant Manager
Moultrie Stadium Cinema
03.2018 - 05.2023
Volunteer
Colquitt Regional Medical Center
06.2016 - 05.2019
Pending - Practical Nursing
Southern Regional Technical College
High School Diploma -
Colquitt County High School
- Certified Nurse Assistant (CNA)
- BLS certified
- First Aid certified
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