Johnathan Leavell
Denton,TX
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable Shift Leader with [Number] years in [Type] industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Shift Leader
7-eleven
08.2020 - Current
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
Shift Leader
Loves Travel Stop
06.2016 - 08.2020
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
Education
Associate of Arts - Video Game Programming
North Central Texas College
Corinth, TXHigh School Diploma -
Billy Ryan
Denton, TX05.2002
Skills
- Production Reporting
- Production Scheduling
- Customer Service Management
- Operations Support
- Safety Processes and Procedures
- Professional Appearance
- Training Assistance
- Rules Enforcement
- Inventory Counts
- Problem-Solving
- Sales Expertise
- Policy and Procedure Enforcement
- Team Leadership
- Flexible Schedule
- Staff Education and Training
- Role Modeling
- Complaint Resolution
- Creative Problem-Solving
- POS Deletions
- Assigning Work
- Cash Handling
- Client Support
- Daily Workflows
- Strong Verbal and Written Communication
- Team Supervision
- Diplomatic and Fair
- POS System Operation
- Shift Paperwork Completion
- Staff Development
- Staff Supervision
- Positive Attitude
- Drawer Assignments
- Team Motivation
- Client Service
- Employee Attendance Monitoring
- Task prioritization
- Attention to detail
- Industry knowledge
- Policy enforcement
- Customer service focus
- Inventory management
- Staff training and development
- Organizational skills
- Goal setting and tracking
- Safety compliance
- Effective communication
- Delegation skills
- Problem-solving abilities
- Motivational leadership
- Sales and upselling
- Issue Research
Timeline
Shift Leader
7-eleven
08.2020 - Current
Shift Leader
Loves Travel Stop
06.2016 - 08.2020
Associate of Arts - Video Game Programming
North Central Texas College
High School Diploma -
Billy Ryan
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