JEANNETTE SUAREZ
Erie,CO
Summary
Spanish-speaking professional with over 25 years of experience in collections, accounts receivable, project management, and data entry. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing business practices. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Cashier
King Soopers
Louisville, CO
06.2025 - 05.2026
- Developed strong customer service skills by providing prompt and precise assistance.
- Efficiently operated the point-of-sale system.
- Maintained a balanced cash drawer at all times.
- Consistently complemented by customers for my friendliness.
Cashier
Randalls Grocery Store
Lakeway, TX
05.2023 - 04.2024
- Warmly welcomed customers as they approached the checkout stand.
- Managed transactions at the check lane with remarkable speed, precision, and efficiency.
- Managed various payment methods, including cash, checks, credit cards, debit cards, SNAP EBT, WIC, and rain checks.
- Texas Alcohol and Beverage Commission Certified (TABC).
- Left Randalls to move back to Colorado.
IRS Data-Entry Clerk
Xator Corporation
Austin, TX
07.2022 - 11.2022
- Corrected IRS tax documents before entering data into the computer system.
- Maintained confidentiality of sensitive information in accordance with IRS policies and procedures.
- Contract
Corporate Receptionist
Randstad USA
Austin, TX
02.2022 - 07.2022
- Orchestrated welcoming processes for incoming visitors and customers to ensure a professional and positive first impression.
- Oversaw front desk operations, fostering a welcoming atmosphere for visitors and clients.
- Utilized Slack to notify management of guest arrivals.
- Established a comprehensive procedure for monitoring visitor access and managing office key distribution.
- Supported team members through friendly interactions and provided assistance as needed. Promoted a collaborative workplace environment.
- Designed and executed holiday-themed decorations for the suite.
- Exhibited adaptability by mastering new software programs for enhanced communication and task management.
- Oversaw cleanliness and organization of the reception suite to enhance visitor the visitor experience.
- Organized and facilitated sorting, receipt, and distribution of mail correspondence among the departments and personnel.
Cashier
Loews Home Improvement
Austin, TX
10.2019 - 01.2020
- Operated point-of-sale register, processing transactions accurately while providing friendly customer service. Collected checks, cash, credit, debit, and gift cards for payment.
- Greeted customers at check stand, ensuring they found everything they needed for a positive shopping experience.
- Resigned as a result of the COVID-19 pandemic affecting business continuity.
Credit Card Collection Representative II
CitiCards
Tucson, AZ
01.2008 - 04.2010
- Spoke with over 80 inbound and outbound calls daily to collect on past-due credit card accounts.
- Placed client on appropriate payment plans.
- Excelled in role, resulting in swift promotion from Collector I to Collector II within one month of start date.
- Systematically documented client interactions to ensure accurate tracking and follow-up.
- Ensured compliance with FDCPA and SMCR regulations to uphold industry standards.
- Implemented strategies to address and resolve issues effectively in a single instance.
- Assisted employees when management was not available.
Education
High School Diploma -
Palo Verde High
Tucson, AZSkills
- Cash handling
- Service excellence
- Client support
- Strong organizational skills
- Work ethic and integrity
- Active listening skills
- Account management
- Repayment plan structuring
- Fair debt practices
- Repayment negotiations
- Inbound and Outbound calling
- Relationship building
- Decision-making
- Persuasion techniques
Accomplishments
- Promoted from Collector 1 to Collector II after only one month for exceptional performance.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Cashier
King Soopers
06.2025 - 05.2026
Cashier
Randalls Grocery Store
05.2023 - 04.2024
IRS Data-Entry Clerk
Xator Corporation
07.2022 - 11.2022
Corporate Receptionist
Randstad USA
02.2022 - 07.2022
Cashier
Loews Home Improvement
10.2019 - 01.2020
Credit Card Collection Representative II
CitiCards
01.2008 - 04.2010
High School Diploma -
Palo Verde High