Jessica Wolkensdorfer
Ouray,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Box Canyon Lodge and Hot Springs
Ouray, CO
10.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Cashier
Mtn Market Grocery
Ridgway, CO
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Lead Lifeguard
Ouray Hotsprings
Ouray, CO
01.2024 - 07.2024
- Assisted in developing comprehensive employee training materials that enhanced performance across the entire team of lifeguards.
- Mentored junior team members by sharing knowledge about rescue techniques thus increasing overall staff competency.
- Updated emergency response protocols as needed, staying current with industry standards and regulations.
- Assisted in the successful training of new lifeguards, sharing expertise and best practices.
- Prevented accidents through proactive lifeguarding practices and maintaining a watchful eye on swimmers.
Automotive Lube Technician
Larry H Miller Dodge
Denver, CO
02.2023 - 01.2024
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Changed oil, transmission fluid and filters in vehicles.
- Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
- Reviewed completed work and road-tested vehicles.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Checked fluids and maintenance-related parts and topped off or replaced.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Performed complete vehicle maintenance inspections and tapped off fluid levels.
- Rotated tires and checked brakes on vehicles.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
College Student
Front Range Community College
Westminister
03.2018 - 05.2022
- Led and coordinated with fellow students to complete compelling and on-point group projects
- Learned how to do drum brakes, disc brakes, engine removal and reinstallation
- Also learned how to do engine and transmission repair, steering and suspension repair, tire repair, and alignments
- Did some electrical
- Learned how to write a repair order, etc.
bar tender
last call bar & grill
thornton
05.2016 - 01.2018
- Verified legal drinking age of patrons through stringent ID checks
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes
- Crafted beverages from well, top-shelf and specialty spirits according to menu recipes or patron requests
- Increased sales by introducing new and promotional cocktail recipes.
Education
Associate of Applied Science -
Front Range Community College
Westminster, coSkills
- Computer skills
- High Customer service
- Attention to detail
- Able to work in extremely busy work environments
- Fair quick learner
- Teamwork
Certification
- General Automotive maintenance and Repair
- Automotive Suspension and Steering
- Automotive Manual Drivetrain and Transaxles
- Automotive Engine Repair
- Automotive Engine Performance
- Automotive Brakes
- Automotive Automatic Transmissions/Transaxles
Timeline
Front Desk Agent
Box Canyon Lodge and Hot Springs
10.2024 - Current
Cashier
Mtn Market Grocery
09.2024 - Current
Lead Lifeguard
Ouray Hotsprings
01.2024 - 07.2024
Automotive Lube Technician
Larry H Miller Dodge
02.2023 - 01.2024
College Student
Front Range Community College
03.2018 - 05.2022
bar tender
last call bar & grill
05.2016 - 01.2018
Associate of Applied Science -
Front Range Community College