Marianne Wallace
New Orleans,LA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Data Entry
Simply Insured Incoporated
01.2022 - 05.2023
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data before transcribing.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Maintained files, records and chronologies of entry activities.
- Obtained scanned records and uploaded into database.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Improved data submission process accuracy and efficiency by 100%.
- Built and maintained tracking databases for variety of measuring aspects.
Technical Support Analyst
Asurion Insurance Services
09.2019 - 12.2021
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
- Monitored systems in operation and quickly troubleshot errors.
Project Assistant - Remote
Dell International Services
01.2017 - 09.2019
- Completed multiple tasks simultaneously to optimize project completion.
- Created and updated records and files to maintain document compliance.
- Performed work according to project schedules and established quality standards.
- Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
- Tackled array of tasks under watchful eye of project manager.
Customer Service Agent
Alorica Incorporation
05.2014 - 04.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Adapted to new applications and maintained knowledge of current technologies.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer account discrepancies and concerns.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO06.2024
High School Diploma -
O.Perry Walker College And Career Prep.
New Orleans05.2014
Skills
- Annual Evaluations
- Schedule Management
- Data Collection
- Bookkeeping
- Database Maintenance
- Customer Relationship Management
- Records Management Systems
- Standard Operating Procedures Understanding
- Data Input
- Human Resource Laws
- Error Verification
- Microsoft Office
Accomplishments
- Trained hundreds of new data entry specialists.
- Resolved product issue through consumer testing.
Certification
- Certified recruiter (2021)
- DHS certification (2019)
Timeline
Remote Data Entry
Simply Insured Incoporated
01.2022 - 05.2023
Technical Support Analyst
Asurion Insurance Services
09.2019 - 12.2021
Project Assistant - Remote
Dell International Services
01.2017 - 09.2019
Customer Service Agent
Alorica Incorporation
05.2014 - 04.2017
Bachelor of Science - Business Administration And Management
Colorado Technical University
High School Diploma -
O.Perry Walker College And Career Prep.
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