Priscilla Guzman
Rowland Heights,CA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
Work History
Retail Sales Manager
Spearhead Mobility
Monterey Park
11.2020 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Store Manager
AT&T Mobility
Brea, CA
01.2018 - 06.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Sales Manager
AT&T
01.2016 - 01.2019
- Completed store opening and closing procedures by counting drawers and managing security.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Retail Sales Consultant- LEAD
AT&T
01.2013 - 01.2016
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Sales Support / Business
AT&T
01.2011 - 01.2012
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
Skills
- Human Resources Oversight
- Policy Development and Enforcement
- Finance and Accounting Oversight
- Employee Training
- Store Merchandising
- Sales Strategies
- Revenue Growth
- Budgeting and Expenditures
- Sales Strategies Implementation
Education
Associate of Applied Science - Business Administration And Management
Pasadena City College
Pasadena, CAAccomplishments
- Exceeded monthly store sales goals 4 months in a row.
- Achieved the 1 national store ranking within 1 year.
- Managed a store that exceeded company expectations in every category during the Q1 and Q2 2021.
- 2019- Q4 SOCAL Elite
- 2019- West Region Q4 President Award
- 2021- Q1 Conexion
Timeline
Retail Sales Manager
Spearhead Mobility
11.2020 - Current
Store Manager
AT&T Mobility
01.2018 - 06.2020
Assistant Sales Manager
AT&T
01.2016 - 01.2019
Retail Sales Consultant- LEAD
AT&T
01.2013 - 01.2016
Sales Support / Business
AT&T
01.2011 - 01.2012
Associate of Applied Science - Business Administration And Management
Pasadena City College
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