Matalima Tinae
San Jose,USA
Summary
Offering strong leadership capabilities and effective communication skills, eager to learn and grow in the Hospitality Industry. Brings ability to quickly grasp new concepts and proficiency in task delegation and conflict resolution. Ready to use and develop problem-solving and organizational skills in the role as a Front Desk Clerk.
Overview
2
2
years of professional experience
Work History
SHIFT LEAD
WALGREENS
02.2024 - Current
- Open/close store. System start-ups, cash reports, ensuring floor and stockroom are ready. Complete product returns, customer refunds, cash drops to the safe, and provide change as requested by cashier. Complete tasks requested by the Store Manager, assist with coworkers. Greet customers and offer assistance, resolve any issues/concerns ensuring a positive experience.
CUSTOMER SERVICE REPRESENTATIVE
UNITED AIRLINES
05.2023 - 11.2023
- Following all safety procedures and company policies. Receiving and directing incoming calls, greeting, and advising customers, tagging and handling baggage. Preparing tickets using three different platforms, determining fares and routing to assure pax travel needs are met. Interacting with domestic and international pax. Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when inconvenienced a customer.
PERSONAL SHOPPER
SAFEWAY
02.2023 - 05.2023
- Fulfilling online grocery orders accurately and efficiently. Retrieve items from shelves, use a handheld scanner, bag groceries, and load for delivery or curbside pickup. Provide customer service to online and in-service customers. Lift and carry potentially up to 50 pounds. Stand, sit, or walk for an extended period of time.
Education
Diploma - Esthetics
THE SALON PROFESSIONAL ACADEMY
SAN JOSE, CA05.2025
High School Diploma - undefined
MERRILL F WEST HIGH SCHOOL
TRACY, CA05.2021
Skills
- Customer service focus
- Employee training
- Team motivation
- Cashier / Money Management
- Daily reporting
- Critical thinking
- Customer relations
- Problem resolution
- Documentation
- Can lift up to 15 pounds
- Store maintenance
Timeline
SHIFT LEAD
WALGREENS
02.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
UNITED AIRLINES
05.2023 - 11.2023
PERSONAL SHOPPER
SAFEWAY
02.2023 - 05.2023
High School Diploma - undefined
MERRILL F WEST HIGH SCHOOL
Diploma - Esthetics
THE SALON PROFESSIONAL ACADEMY
Similar Profiles
Paul FergusonPaul Ferguson
Team Supervisor at WalgreensTeam Supervisor at Walgreens
Whitney FieldsWhitney Fields
Pharmacy Technician at WalgreensPharmacy Technician at Walgreens
Stefan Carter Jr.Stefan Carter Jr.
Stocker at WalgreensStocker at Walgreens
Isai RiveraIsai Rivera
Shift Supervisor at WalgreensShift Supervisor at Walgreens
Manasa NagarajManasa Nagaraj
Senior Software Engineer at U. S. BankSenior Software Engineer at U. S. Bank