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Hi, I’m
MICHELLE CALIWLIW
Pooler,GA
Summary
Resolute and knowledgeable Administrative Assistant offering 15 + years of administrative experience, as well as solid record of accomplishment in management roles. Focused on delivering high-quality service and support. Initiative-taking and quality-driven with a desire to take on new challenges.
Overview
26
years of professional experience
Work History
CChatham Orthopaedic Associates (COA)Pooler, GA
Front Desk Associate
06.2025 - Current
Job overview
- Managed patients upon arrival/departure; check-in/check-outs into practice management system (ATHENA), and pull paper medical records, if applicable.
- Ensured accurate patient data entry to support the Billing team w/ accurate patient insurance information.
- Collected all co-pays, coinsurances after verifying patient insurance(s), document reasons for nonpayment on the encounter form.
- Managed scheduling in fast environment using Athena One to update demographics, orders/referrals from Providers.
- Answered phone calls, and facilitating patients between clinics.
- Under general direction, functions independently in coordination of assigned duties. Refer to director as appropriate on clarification of practice policy and procedure.
- Communicated verbally and written with employees, physicians, patients, patient family members, and the public as a representative of the practice.
Your Health at Okatie ClinicOkatie, SC
Business Office Manager (BOM)
01.2024 - 05.2024
Job overview
- Provided general administrative support to the Regional Business Office Manager (BOM) in supporting a variety of Human Resources initiatives such as: Clinical policies; regular administration duties; Clinical compliance; our nurse’s, Provider’s, and administrative new hire’s-onboarding, outboarding, attendance tracking; recruitment support; planning/preparing presentation materials for clinical development training.
- Answered routine questions regarding HR policies and procedures to patients and employees for, but not limited to, copayments, insurance, billing, collections, and coverages, responsible for ongoing insurance validation for patients through the ATHENA platform.
- Provided critical financial information for new patients and clients; periodically updates patients’ financial information including their current insurances and secondary insurance; and effectively exchanging and understanding information, verbally or in writing.
- Submitted to Corporate Accounts Receivable Team all invoices and monies owed.
Wellpath at Coastal State PrisonGarden City, GA
12.2021 - 12.2023
Job overview
- Monitored the implementation and effectiveness of most procedures and programs.
- Developed, utilized, revised, interpreted, and ensured compliance with company and facility policies and procedures for our Medical Department.
- Monitored subcontracted nursing agency services.
- Maintained communication and collaboration and a good working relationship with facility administration, employees, Warden, correctional personnel, contracted Providers, and outside medical agencies.
- Evaluated and recommend methods of improving operational efficiency and cost-effectiveness within our department.
US ArmySavannah, GA
Aviation Operations Specialist
05.2000 - 09.2019
Job overview
- Provided advanced administrative support and coordinated specific activities as assigned within the department.
- Familiar with corporate operations and staff. Served as the primary advisor to manager(s) for all operations.
- Organized and planning meetings and presentations; performs a wide range of administrative support duties as required.
- Maintained accurate records as required – including, but not limited to, using word processing and advanced spreadsheet applications, and prepared monthly, weekly, and daily logs using Microsoft Office Suite, documentation management system, Adobe Acrobat, SharePoint, OneNote, etc.
- Accomplished specific departmental responsibilities IAW published departmental work instructions.
- Maintained department procedures and work instructions. Analyzed, modified, proofread, and/or wrote Company Standards of Operations (SOPs) and Policies to establish guidelines for programs and comply with legal requirements.
- Coordinated, observed, and lead the After-Action Review (AAR) process to ensure constant improvements for training and work/ life /balance for all personnel.
- Worked with specialized software applications to develop controls and reports for the department, company, or division.
- Participated in the administrative preparation and tracking of departmental budget, annual objectives, and strategic planning efforts.
- Participated in departmental and cross-functional teams where appropriate; took appropriate action when non-conformances identified.
- Acted in a safe manner and seeks to ensure the safety of others in the immediate work environment.
- Fostered a climate of dignity and respect from team members, peers, and managers; continually emphasized the importance of Bystander Intervention; consistently shared my insight and support to Sexual Harassment/Assault victims; ensuring they received medical care and treated with dignity and respect.
- Performed a wide range of special projects as assigned.
Education
Columbia College
Associate from human resources
05.2003
Skills
- Professional integrity
- Customer service
- Accountability
- Critical thinking
- Communication
- Problem-solving
- Supervision
- Leadership
- Instructing
- Mentoring
- Office processes
- Management
- Documentation management
- Systems
- Windows
- Microsoft Office 365
- Relationship development
- Program development
- Policy development
- Fiscal responsibility
- Efficiency
- Resource utilization
- Data compilation
- Data analysis
- Quality assurance
Timeline
Front Desk Associate
CChatham Orthopaedic Associates (COA)
06.2025 - Current
Business Office Manager (BOM)
Your Health at Okatie Clinic
01.2024 - 05.2024
Wellpath at Coastal State Prison
12.2021 - 12.2023
Aviation Operations Specialist
US Army
05.2000 - 09.2019
Columbia College
Associate from human resources
Work Preference
Desired Job Title
Administrative AssistantAdministrative Office AssociateAdministrative ClerkWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteLocation: Pooler, GA
Open to relocation: No
Important To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingMilitary Experience
- Army, Flight Operations Supervisor, 05/2000, 09/2019, Leadership Courses, Instructor, Victim Advocate, Sexual Assault Response Coordinator (SARC); this was my Army Specialty job for over 19 years - Secret. Retired Military.
- Air Force, Air Surveillance Technician (Crewmember), 12/1994, 08/1996, Secret