Anthony Hinton
Chicago,IL
Summary
Experienced employee with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
1554 E 55th St, Chicago, IL 60615
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided training and support to new associates to help provide high-quality customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stock shelves.
Summer Camp Counselor
Ra Messu-t Youth Development
1049 E 46th St, Chicago, IL 60619
06.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Administered first aid quickly to provide health and safety to campers.
- Fostered a positive camp environment by cultivating strong relationships with campers, parents, and fellow staff members.
Crew Member
St. Moses The Black Parish
331 E 71st St, Chicago, IL 60619
09.2022 - 04.2023
- Worked Cashier for food, Admissions table and other areas.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Dr. Martin Luther King Jr. College Preparatory
Chicago, IL05.2025
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Cleaning
- Operate Cash Register
- Heavy Lifting
- Salesman
Certification
Adult First Aid/CPR/AED
Timeline
Customer Service Associate
Walgreens
08.2023 - Current
Summer Camp Counselor
Ra Messu-t Youth Development
06.2023 - 08.2023
Crew Member
St. Moses The Black Parish
09.2022 - 04.2023
Dr. Martin Luther King Jr. College Preparatory