Alicia "Lisa" Flowers
Jay,FL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Behavior Interventionist
My Fathers Arrows
Jay, United States
06.2020 - 02.2021
- Improved behaviors through modeling, role-playing and other effective strategies.
- Developed intervention plans based on established guidelines and individual needs.
- Helped students build skills to navigate typical academic and social situations.
- Used search engines to generate ideas for planned activities.
Store Manager of Operations
GC Store
Milton, Florida
01.2020 - 02.2021
- Developed new store location from ground up by hiring and training efficient team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control and store opening and closing procedures.
- Increased sales by 75% by developing customer relationships.
- Proficient in Excell.
Store Manager
J &J Inc
Milton, Florida
06.2013 - 01.2019
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Clerk
J &J Inc
Jay, FL
06.2008 - 05.2013
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Estimated business demands and aligned operations with expected customer levels by restocking target items and verifying optimal levels of supplies.
- Assisted customers by answering questions and fulfilling requests.
Education
Associate of Applied Science - Mental Health Services
Zane State College
Zanesville, OH 09.1989 - 12.1991
Skills
Relationship building and management
Maximizing profitability
Goals and performance
Customer Relations
Timeline
Behavior Interventionist
My Fathers Arrows
06.2020 - 02.2021
Store Manager of Operations
GC Store
01.2020 - 02.2021
Store Manager
J &J Inc
06.2013 - 01.2019
Store Clerk
J &J Inc
06.2008 - 05.2013
Associate of Applied Science - Mental Health Services
Zane State College
09.1989 - 12.1991