Mehreen Saeed
Milton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Walmart
Milton, ON
11.2020 - Current
- Maintain knowledge of weekly ads, advertised specials and other promotions
- Process POS transactions, including checks, cash and credit purchases or refunds
- Help over 50 customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction and sales numbers
- Mitigate issues related to sales on point of sales system
- Provide primary customer support to internal and external customers
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Respond to customer requests for products, services and company information
- Recommend products to customers, thoroughly explaining details and increased sales by 10%
Volunteer
First Ontario Arts Centre
Milton, ON
09.2013 - Current
- Assist with special events or programs
- Greet over 100 visitors and answer questions about program, requirements and opportunities.
- Ticket-taker and currently in process of obtaining Smart Serve certification
- Maintain clean, neat and operational facilities to serve program needs
- Help with office tasks, taking messages, scanning documents and answering phone inquiries.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Established rapport with community organizations to boost outreach and highlight programs successes.
Registration Officer
Elections Canada
Milton, ON
10.2021 - 10.2021
- Set up registration desk, materials and posters and prepared polling place
- Verified and accepted elector’s proof of identity and address information and enforced ID policy
- Registered 5 new electors, corrected their information and completed appropriate paperwork
- Completed certificates and declarations to finish vouching process for elector to have their information vouched for by another elector
- Ensured that candidates’ representatives followed guidelines
- Helped count ballots on election night
Residence Service Representative
Sheridan Residence & Conference Centre
Oakville, ON
07.2018 - 08.2018
- Managed front desk operations such as reception and internal/external communications
- Rectified and documented actions to student concerns/complaints
- Created formal periodic reports on room occupancy, housekeeping and student complaints
- Handled 20 calls per day to address student inquiries and students, Offered friendly and efficient service to customer, handled challenging situations with ease
- Maintained energy and enthusiasm in fast-paced environment
- Offered friendly and efficient service to students, handled challenging situations with ease
Education
Canadian Investments Funds Course - Banking And Financial Support Services
The Investment Funds Institute of Canada
Mississauga, ON03.2022
Undergraduate Certificate - Creativity And Creative Problem Solving
Sheridan College
Mississauga, ON08.2021
BBA - Human Resources Management
Sheridan College
Mississauga, ON08.2021
Ontario College Advanced Diploma - Human Resources
Sheridan College
Mississauga, ON12.2012
Skills
- Detail-Oriented
- Cash Handling
- Problem Solving
- Customer Service
- Team Player
- Data Entry
- Upselling
- Fundraising
Affiliations
Member of the Sheridan College Human Resources Student Association.
Timeline
Registration Officer
Elections Canada
10.2021 - 10.2021
Customer Service Representative
Walmart
11.2020 - Current
Residence Service Representative
Sheridan Residence & Conference Centre
07.2018 - 08.2018
Volunteer
First Ontario Arts Centre
09.2013 - Current
Canadian Investments Funds Course - Banking And Financial Support Services
The Investment Funds Institute of Canada
Undergraduate Certificate - Creativity And Creative Problem Solving
Sheridan College
BBA - Human Resources Management
Sheridan College
Ontario College Advanced Diploma - Human Resources
Sheridan College