Gisel Silva

Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.

Assist clients with installation of VRI devices.

Interact with external and internal customer in a professional,helpful and courteous manner.

Manage incoming phone calls by responding to request and assisting with inquiries.

Resolve problems by clarifying issues; researching and exploring answer and alternative solutions; implementing solution and /or escalating unresolved.

Maintain access to, and security of, highly sensitive material.

Strong ability to concentrate and stay detached from conversations while remaining neutral and objective at all times.

Facilitated many kinds of conversations - emergencies, medical procedures, legal Situations.

Interpreting with knowledge of Medical and Legal terms.

Listened to non-English video dialogue and developed translation into target language to prepare subtitle scripts.

Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.

Researched and determined daily transaction adjudication to apply correctly unapplied funds.

Maintained petty cash records of debits and credits in accordance with established policies and procedures.

Researched and resolved account discrepancies. .

Investigated financial inconsistencies to solve discrepancies and reported to manager.

Responsible for completing Patient Financial Services tasks such as billing and/or accounts receivable.

Process and submit accurate and timely claims to payers.

Analyze and research unpaid claims and assisted in resolution of denials, partial payments, and payment variances.

Made necessary adjustments to patient demographic, insurance and account balance information.

Used proper CPT, ICD-10 and HCPCS codes.

Managed billing calendar and scheduled claims for payments.

Liaised between patients, insurance companies and billing office.

Collected payments and applied to patient accounts.