Alexia Fraga
Morriston
Summary
Encouraging professional and analytical problem-solver with talents for team building, leading and motivating. Known for strong team collaboration and adaptability, ensuring seamless integration into dynamic medical settings. Proficient in using independent decision-making skills and sound judgment to positively impact others. Prepared to support healthcare teams with diagnostic procedures, phlebotomy, and patient assessments. Reliable with focus on achieving optimal patient outcomes and enhancing team efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Planet Fitness
03.2023 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Maintained clean and organized fitness facilities, providing a safe and welcoming space for all gym members.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Server
El Toreo
03.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Nursing
Florida International University
01-2027
High School Diploma -
Keys Gate Charter High School
2020
Skills
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Problem Resolution
- Staff Training and Development
- Training and mentoring
- Exceptional interpersonal communication
- Leadership and team building
- Conflict resolution techniques
Certification
- CPT - Certified Personal Trainer (NASM)
- First Aid/CPR Certified
- CCMA - Certified Clinical Medical Assistant
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Assistant General Manager
Planet Fitness
03.2023 - Current
Server
El Toreo
03.2023 - 09.2023
High School Diploma -
Keys Gate Charter High School
Bachelor of Science - Nursing
Florida International University
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