Parris Caldwell
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service. Dedicated Customer Service professional with knowledge of service delivery and multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Delivery Courier
Vertek Logistics/DHL
10.2021 - Current
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Verified package information to check for accuracy and completeness.
- Contacted customers to confirm delivery details and locations.
- Communicated with dispatch and customers for accurate delivery information.
Insurance Associate
Brightway Insurance
01.2021 - 08.2021
- Served as point-of-contact for potential and existing insurance customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Detailer
Carmax
05.2018 - 01.2021
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Shined vehicle windows and windshields to remove water spots.
- Provided exceptional customer service and addressed customer inquiries.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Education
High School Diploma -
Sandalwood High School
Jacksonville, FL06.2015
Skills
- Attention to Confidentiality
- Issue Escalation
- Working Independently
- Information Security
- Paperwork Processing
- Customer Service
- Complaint Resolution
- Client Relations
- Documentation
- Proofreading
Timeline
Delivery Courier
Vertek Logistics/DHL
10.2021 - Current
Insurance Associate
Brightway Insurance
01.2021 - 08.2021
Detailer
Carmax
05.2018 - 01.2021
High School Diploma -
Sandalwood High School
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