Jessica Pohlmann
Fountain,CO
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
National Telecommuting Institute
Westwood, MA
04.2021 - Current
- Contact prospects to qualify leads
- Inbound/Outbound phones
- Data entry
- Customer Service
- Consistently met/exceeded goal/KPI's
Patient Care Advocate
CARE XM
Lehi, UT
01.2022 - 04.2022
- Scheduled routine appointments
- Prescription refills
- Assisted patients with general questions
- Provided exceptional customer service to patients
- Consistently met or exceeded call center metrics KPI's
Customer Service/Sales Representative
Deluxe Small Business Services
Colorado Springs, CO, CO
03.2015 - 12.2021
- Handled inbound calls in high volume call center environment
- Assisted customers with banking supply orders
- Introduced new LOB's to existing customers to promote loyalty and customer satisfaction
- Order entry
- Problem Resolution
- Payment Processing
- Consistently worked at 130% of production goal
- Exceeded call center KPI's
Education
High School Diploma -
Fountain Fort Carson HS
Fountain, CO02-2003
Skills
- MS Windows proficient
- EHR
- Scheduling
- Pre Authorizations
- Billing
- Data Entry
- Exceptional communication skills
- Credit card processing
- Clerical support
- High-energy attitude
- Inbound/outbound calling
- Passionate about delivering an excellent customer experience
Affiliations
- Current member of Activities Committee
- Assists with Design and implementation of Remote games/competitions within our remote call center
- Participates in pilot activities before launch to ensure success
- Encourages participation of peers in call center events promoting an atmosphere of fun combined with incentive to play
- Multiple Bravo awards for perfect months scorecard
- Multiple Cheers For Peers nominations for peer recognition
Timeline
Patient Care Advocate
CARE XM
01.2022 - 04.2022
Customer Service Representative
National Telecommuting Institute
04.2021 - Current
Customer Service/Sales Representative
Deluxe Small Business Services
03.2015 - 12.2021
High School Diploma -
Fountain Fort Carson HS
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