Constanza Speare Cartaya
Austin,TX
Summary
I am a reliable and organized candidate with excellent multi-tasking skills, a positive attitude, and a willingness to take on additional responsibilities to achieve team goals.
Overview
3
3
years of professional experience
Work History
Surgery Scheduler
Capital Surgeons Group
11.2023 - Current
- Coordinate and schedule surgical procedures for assigned providers with a hospital or medical facility.
- Ensured surgeon availability by managing and updating their calendars regularly.
- Contact patients to inform them of expected medical procedures, pre-operative basic instructions, and appointments.
- Address patient's concerns related to their surgeries promptly and effectively.
- Resolve scheduling conflicts to maintain high-quality patient services.
- Confirms patient surgical appointments with appropriate facilities and ensures timely delivery of relevant documents.
- Maintain consistent and transparent communication with doctors, patients, and hospitals.
- Safeguarded patient privacy by adhering to HIPAA regulations during all aspects of the scheduling process.
- Assist with any other assigned duties or tasks.
Patient Service Representative
Capital Surgeons Group
04.2023 - 11.2023
- Welcomed patrons and engaged in friendly conversations while conducting the check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel
- Assisted patients in filling out check-in paperwork.
- Answered incoming calls, scheduled appointments, and filed medical records.
- Verified patient insurance eligibility and coverage and entered patient information into the system.
- Collected copayments and surgery deposits.
- Trained new staff on filing office duties.
- I provided exceptional customer service to both patients and medical staff.
- Manage incoming referrals.
- HIPAA Compliant
Medical Front Office Receptionist
Alexangel Santana MD
03.2022 - 03.2023
- Welcome patients and visitors in person or on the telephone, and answer or refer inquiries.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and confirmed appointments.
- Entered insurance and demographics into the patient database.
- Verified patient insurance coverage for upcoming procedures and appointments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Helped the doctor by doing the EKGs, taking patients' vitals, and recording them into patients' medical charts.
- Assisted staff with referrals and authorizations and sent medical clearance when needed.
- HIPAA Compliant
Receptionist
Primos Barber Shop
07.2021 - 08.2022
- Welcomed patrons and engaged in friendly conversations while conducting the check-in process.
- Scheduled and confirmed appointments.
- I handled the payment process and provided customers with receipts and proper changes.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed customer complaints and rectified issues to complete satisfaction.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Kept shop organized.
- Prepared daily shift close reports and balanced cash register to reflect transactions accurately.
- Trained new staff.
Education
Psychology
Southern New Hampshire University
Hooksett, NH07.2025
High School Diploma -
Instituto Campestre De Ciencias Y Artes ICCAM
Mexico 07.2019
Skills
- Bilingual
- Customer Service
- Organizational Skills
- Schedule Coordination
- Time Management
- Transaction Handling
- Teamwork Orientation
- Multitasking Abilities
- Insurance Verification
- Computer Skills
- Office Experience
- Flexibility
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Surgery Scheduler
Capital Surgeons Group
11.2023 - Current
Patient Service Representative
Capital Surgeons Group
04.2023 - 11.2023
Medical Front Office Receptionist
Alexangel Santana MD
03.2022 - 03.2023
Receptionist
Primos Barber Shop
07.2021 - 08.2022
Psychology
Southern New Hampshire University
High School Diploma -
Instituto Campestre De Ciencias Y Artes ICCAM
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