Tiara Songer
Oviedo,Florida
Summary
Previous positions in both school and the work place have enhanced abilities such as time management, multitasking, and problem solving. Experience in retail and sales has allowed growth in creating a welcoming environment for customers. Restaurant employment encouraged fast-paced efficiency and teamwork.
Overview
2
2
years of professional experience
Work History
Hostess
Slow and Low BBQ
2024.01 - 2024.04
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Retail Sales Associate
Flip Flop Shops
2024.01 - 2024.04
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Customer Service Representative
Garra Spas
2022.07 - 2023.04
- Operated POS systems and handled monetary transactions in a timely manor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Maintained a clean and welcoming environment for customers.
- Thoroughly explained products and services to best fit the needs of customers.
Education
Bachelor of Arts - Political Science
University of Central Florida
Orlando, FL12.2026
High School Diploma -
Merritt Island High School
Merritt Island, FL05.2023
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cash Handling
- Problem-Solving
- Teamwork and Collaboration
- Critical Thinking
- Scheduling
- POS experience
Timeline
Hostess
Slow and Low BBQ
2024.01 - 2024.04
Retail Sales Associate
Flip Flop Shops
2024.01 - 2024.04
Customer Service Representative
Garra Spas
2022.07 - 2023.04
Bachelor of Arts - Political Science
University of Central Florida
High School Diploma -
Merritt Island High School
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