Ivonne Molina
Garland
Summary
Service-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Licensed Insurance Agent
Primerica
06.2021 - 03.2022
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
Office Operations Supervisor
U.S. Census Bureau
01.2020 - 12.2020
- Contributed to every department operating to complete the decennial census during COVID requiring complete ly new protocol
- Successfully coordinated training sites and new procedure training as needs evolved during a pandemic
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered payroll for staff.
Sargeant
U.S. Army
10.2009 - 09.2016
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Psychology
The University of Texas At Dallas
Richardson, TX12-2026
Associate of Science -
Richland College
Richardson, TX05.2016
Skills
- Team training and development
- Multitasking Abilities
- Cultural awareness
- Document management
- Simultaneous interpretation
- Facts and data nerd
Languages
Spanish
Native or Bilingual
Timeline
Licensed Insurance Agent
Primerica
06.2021 - 03.2022
Office Operations Supervisor
U.S. Census Bureau
01.2020 - 12.2020
Sargeant
U.S. Army
10.2009 - 09.2016
Bachelor of Science - Psychology
The University of Texas At Dallas
Associate of Science -
Richland College
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