Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Thompson

Charlotte,NC

Summary

Highly personable customer service professional with over 20 years of experience in account management, claims and sales processing, call center operations within the public safety, telecommunication industries and the mortgage field as well. Talent for identifying customer’s needs and presenting appropriate company products and services. Demonstrated ability to gain customer’s trust and provide exceptional follow-up, leading to increased repeat and referral business.


Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, and friendly with excellent interpersonal skills.

Overview

14
14
years of professional experience

Work History

Caregiver

08.2022 - Current

Home Mortgage Consultant

Wells Fargo Bank
01.2020 - 12.2022
  • Originate mortgage loans for customers
  • Provide outstanding customer service and build rapport with customers to earn their trust and business
  • Qualified customers for VA loans, FHA loans and conventional loans for purchases and refinances
  • Worked closely with my fulfillment teams to make sure the customer has an excellent experience throughout the loan process

Account Manager

Chief Supply Corp
11.2010 - 09.2019
  • Sold Fire, EMS and Law Enforcement supplies and equipment
  • I managed 4 states with over 600 accounts
  • Handled AR issues and processed credit card payments
  • Assisted with all customer service issues as well as processed returns

Education

Certificate - Peer Support Specialist

NC HOPE
Charlotte, NC
09-2024

No Degree - College of Technology

ECPI
Charlotte, NC
06-2021

Skills

  • Customer service
  • Account management
  • Claims processing
  • Sales processing
  • Call center operations
  • Public safety
  • Telecommunication
  • Mortgage
  • Customer trust building
  • Exceptional follow-up
  • Repeat business
  • Referral business
  • Elderly care
  • Respectful and compassionate

Timeline

Caregiver

08.2022 - Current

Home Mortgage Consultant

Wells Fargo Bank
01.2020 - 12.2022

Account Manager

Chief Supply Corp
11.2010 - 09.2019

Certificate - Peer Support Specialist

NC HOPE

No Degree - College of Technology

ECPI
Leslie Thompson