Lisa Ray
Clarksville,TN
Summary
Dynamic and adaptable professional with a strong work ethic, experienced in enhancing operational efficiency at Precision Printing and Packaging. Proven problem-solver with exceptional customer service skills, successfully resolving conflicts and training teams to exceed performance goals. Committed to maintaining high-quality standards and fostering collaborative environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
37
37
years of professional experience
Work History
Server - Lead
Liberty Park Grill
07.2014 - 05.2019
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Scheduling Assistant
Precision Printing and Packaging
04.1994 - 07.1997
- Coordinated schedules for multiple departments to optimize resource allocation and meet operational needs.
- Implemented best practices in scheduling procedures, contributing to smoother operations across departments.
- Met tight deadlines under pressure, adapting quickly to changes in priorities or last-minute requests from executives.
- Collaborated with team members to identify scheduling conflicts and resolve issues proactively.
Lab Technician
Precision Printing and Packaging
03.1987 - 04.1994
- Conducted routine laboratory tests and experiments to ensure accurate results.
- Maintained laboratory equipment, ensuring optimal functionality and safety standards.
- Analyzed test samples using advanced instrumentation and methodologies for precise data collection.
- Documented experimental procedures thoroughly, facilitating effective communication among team members.
Quality Control Inspector
Precision Printing and Packaging
04.1984 - 03.1987
- Conducted routine audits to identify process inefficiencies and implemented corrective actions.
- Developed and maintained inspection documentation to ensure traceability and compliance.
- Collaborated with production teams to address quality issues promptly and effectively.
- Utilized statistical process control tools to monitor production consistency and reduce variability.
- Updated quality control records and reports.
- Monitored product quality at all stages of production process.
- Completed precise measurements using special tools.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
Production Line Associate
Precision Printing and Packaging
05.1982 - 04.1984
- Operated production machinery, ensuring adherence to safety protocols and quality standards.
- Monitored and adjusted equipment settings to optimize production efficiency and minimize downtime.
- Trained new associates on operation procedures, safety practices, and quality control measures.
- Conducted regular inspections of products for defects, ensuring compliance with quality specifications.
- Consistently met or exceeded daily production goals while maintaining high-quality standards.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Reduced downtime by performing routine maintenance tasks and troubleshooting issues as they arose.
- Contributed to increased overall productivity with efficient work habits and strong attention to detail.
- Ensured product quality through consistent monitoring and adherence to established guidelines.
Education
No Degree - Business Administration
Bethel University
Clarksville, TN05-1997
No Degree - General Studies
Austin Peay State University
Clarksville, TN06-1982
Skills
- Problem-solving
- Multitasking
- Adaptable and flexible
- Reliable and responsible
- Team player
- Positive and professional
- Exceptional customer service
- Strong work ethic
Timeline
Server - Lead
Liberty Park Grill
07.2014 - 05.2019
Scheduling Assistant
Precision Printing and Packaging
04.1994 - 07.1997
Lab Technician
Precision Printing and Packaging
03.1987 - 04.1994
Quality Control Inspector
Precision Printing and Packaging
04.1984 - 03.1987
Production Line Associate
Precision Printing and Packaging
05.1982 - 04.1984
No Degree - Business Administration
Bethel University
No Degree - General Studies
Austin Peay State University
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