Sabrina Francisco Baltazar
Fort Myers,FL
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Family Health Centers of SWFL
Fort Myers , FL
2023.05 - Current
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Maintained accurate records of all scheduled appointments utilizing a database system.
- Scheduled appointments for clients and customers, ensuring an appropriate amount of time was allotted for each appointment.
Customer Service Representative
Cricket Wireless
Fort Myers , FL
2022.03 - 2023.05
- Assisted customers with price checks, and addressing other inquiries.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
GED -
Fort Myers High School
Fort Myers, FL2008-07
Skills
- Scheduling
- Account updating
- Complaint resolution
- Document control
- Script adherence
- Credit card payment processing
- Customer relations
- Store maintenance
- Multi-line telephone operations
- Problem resolution
- Report transcription
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Family Health Centers of SWFL
2023.05 - Current
Customer Service Representative
Cricket Wireless
2022.03 - 2023.05
GED -
Fort Myers High School