NHYCHAE N. THOMAS
Chamblee,GA
Summary
Dedicated Health professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Contact Tracer
SSO LLC
Albany, New York
01.2021 - Current
- Contacted persons and /or patients by phone to ascertain compliance with required or recommended NYS guidance.
- Improved operations through consistent hard work and dedication.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Performed record keeping by logging client information within secure contact-tracing software.
- Worked flexible hours; night, weekend, and holiday shifts.
CEO
Styl N Lux Cafe
New Rochelle, NY
11.2019 - Current
- Manage all service appointments
- Provide superior customer service
- Enthusiastically perform all administrative and financial duties
Bartender
Morton's Steakhouse
White Plains , New York
06.2021 - 09.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Bartender/Server
Red Lobster Hospitality, LLC
Scarsdale, NY
01.2017 - 03.2020
- Offer exceptional, high energy customer service
- Effectively communicate with coworkers to ensure a smooth
- Respond promptly to coworkers and customer inquiries
- Acknowledge complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Maintain through professionalism among management, coworkers and customers
- Provide pleasant dining experience to customers
Education
Bachelor of Science - Health Service Administration
Mercy College
12.2020
Skills
- Medical assessment mastery
- Report preparation
- Public outreach
- Community-based resources
- Customer Service
- Interpersonal Communication
- Clerical Support
- Problem-Solving
Certification
FEMA : Leadership and Influence
FEMA: Decision Making and Problem Solving
FEMA: Diversity and Awareness
Johns Hopkins University : Covid - 19 Contact Tracing
Timeline
Bartender
Morton's Steakhouse
06.2021 - 09.2022
Contact Tracer
SSO LLC
01.2021 - Current
CEO
Styl N Lux Cafe
11.2019 - Current
Bartender/Server
Red Lobster Hospitality, LLC
01.2017 - 03.2020
Bachelor of Science - Health Service Administration
Mercy College