Evangellina Smith
Lubbock,TX
Summary
Experienced in managing high-pressure environments, ensuring seamless operations, and providing outstanding client experiences. Proven leadership skills in guiding teams, multitasking effectively, and efficiently resolving technical issues. Seeking to leverage these transferable skills in a dynamic and collaborative setting as transitioning into a new field.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Test Center Manager
Prometric
Lubbock, TX, US
03.2023 - 01.2024
- Certified TCM, Maintaining and applying knowledge of test center policies, practices and procedures
- Monitor candidates on a continuous basis as they complete exams
- Ensure facility, operations and performance of the test center consistently meet the standards of Prometric and it's testing clients
- Engage with property management to maintain safe and comfortable testing environment
- Order supplies for office
- Made schedule and managed employees
Phone Banker/Customer Success Specialist
Wells Fargo
Lubbock, TX, US
02.2020 - 03.2022
- Phone Bank Customer Service & Online Access Assistance
Captioning Assistant
CSD RELAY
Lubbock, TX, US
01.2019 - 08.2019
- Relay and caption private/personal phone calls for the deaf and hearing impaired (verbatim), while maintaining 100% customer confidentiality
Office Clerk/Receptionist
Viera Construction
Lubbock, TX, US
09.2017 - 09.2018
- Managed incoming and outgoing calls for office
- Scheduled and confirmed appointments for contractors
- Responsible for doing end of the day deposits along with the proper forms and receipts
- Handled and processed confidential employee information
- Setting up new files for employees and processing subcontractor paper work (driver's license, social security card)
Sales Associate
Ross Dress For Less
Lubbock, TX, US
09.2016 - 03.2017
- Assist customers with questions about store inventory/directory
- Recover sales floor
Back of House Team Member
SPANKY'S
Lubbock, TX, US
10.2015 - 02.2016
Crew Worker
Dions
Lubbock, TX, US
09.2012 - 12.2012
- Took customers orders over the phone, sometimes having to explain menu options and answer specific questions
- I worked the front register, again taking orders and correctly charging and giving correct change when needed
- Preparing customers order within 5mins of the time ordered was also one of my responsibilities, along with keeping my work area and the work area of others (if I saw it need to be done and no further tasks were at my station) clean and neat
Education
High school or equivalent -
South Plains Academy
Lubbock, TXSkills
- Customer Service
- Cash Handling
- Microsoft Office
- Data Entry
- Copier
- Filing
- Canon
- General Office
- Scanning
- Disbursement
- Financial Services
- Banking
- Phone Etiquette
- Typing
- 10 Key Data Entry
- Time management
- Laboratory experience
- Customer retention
- Negotiation
- Editing
- Analysis skills
- Medical terminology
- Cold calling
- Telemarketing
- Mac OS
- Windows
- Technical support
- Search engines
- Customer support
- Driving
- Google Suite
- Social media management
- Guest services
- HTML5
- APIs
- CSS
- Computer networking
- Cloud infrastructure
- Leadership
- Help desk
- Documentation review
- Information security
- Security Protocols
- Scheduling Coordination
- Facility Maintenance
- Test Administration
Certification
Driver's License, 10/01/18, 12/31/24
Additional Information
Quick Learner, Positive Attitude, Team Player, Strong Written/Verbal Communication Skills, 45 WPM
Assessments
- Sales skills, 01/01/23, Proficient
- Medical terminology, 11/01/21, Proficient
- Call center customer service, 04/01/22, Proficient
- Attention to detail, 03/01/22, Proficient
- Customer service, 12/01/19, Proficient
- Early childhood development, 01/01/23, Proficient
- Work style: Reliability, 11/01/21, Proficient
- Recruiting, 08/01/22, Proficient
- Social media, 09/01/22, Proficient
- Customer focus & orientation, 02/01/22, Proficient
Willingtorelocate
- Dallas, TX
- San Antonio, TX
- Arlington, TX
Personal Information
Authorized To Work: US
Timeline
Test Center Manager
Prometric
03.2023 - 01.2024
Phone Banker/Customer Success Specialist
Wells Fargo
02.2020 - 03.2022
Captioning Assistant
CSD RELAY
01.2019 - 08.2019
Office Clerk/Receptionist
Viera Construction
09.2017 - 09.2018
Sales Associate
Ross Dress For Less
09.2016 - 03.2017
Back of House Team Member
SPANKY'S
10.2015 - 02.2016
Crew Worker
Dions
09.2012 - 12.2012
High school or equivalent -
South Plains Academy