Kylie Shin
Honolulu,HI
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Nielsen's Frozen Custard, Las Vegas. Excelled in staff training, problem-solving, and implementing efficient processes. Skilled in customer service and delegation, ensuring operational excellence and repeat business through strategic initiatives and exceptional service.
Overview
1
1
year of professional experience
Work History
Manager on Duty
Nielsen's Frozen Custard, Las Vegas
05.2023 - 08.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Ability to multi-task ensuring the organization of the work environment while also fulfilling manager duties.
Bakery Production Worker
Starbread Bakery
09.2023 - 03.2024
- Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
- Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
- Enhanced bakery production efficiency by streamlining processes and implementing time-saving techniques.
- Ensured accurate order fulfillment by carefully packaging finished products according to customer specifications.
- Demonstrated adaptability by quickly learning and fulfilling various roles within the bakery operation as needed, including mixing doughs, shaping pastries, and operating ovens.
Education
University of Hawaii At Manoa
Honolulu, HIHigh School Diploma -
Coronado High School
Henderson05.2024
Skills
Customer service focus
Delegation capabilities
Sales and Marketing
Staff Training and Development
Policy Enforcement
Complex Problem-Solving
Teamwork and Collaboration
Timeline
Bakery Production Worker
Starbread Bakery
09.2023 - 03.2024
Manager on Duty
Nielsen's Frozen Custard, Las Vegas
05.2023 - 08.2024
University of Hawaii At Manoa
High School Diploma -
Coronado High School
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