MCKENZIE DANCY
Shift Supervisor
Berlin,MD
Summary
Driven, motivational Shift Leader works in the coffee industry for the past two years. Dedicated to providing superior guest experience. Enthusiastic and positive leadership approach inspired dedicated, customer-focused teams.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Shift Supervisor
Starbucks
West Ocean City , MD
2020.02 - Current
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Applied security, safety and loss prevention strategies during shifts.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Regulated pricing, inventory count and supply during shift hours.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Manager
Food, The Hungry Donut
Ocean Pines , MD
2019.07 - 2020.02
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition for contribution to store success by optimizing sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Completed various cleaning tasks from open to close to ensure areas were clean, safe, and ready.
Petcare Associate
PetSmart
Berlin , MD
2019.05 - 2019.08
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Cared for gerbils, guinea pigs and hamsters.
- Administered regular and special medications for pets.
- Monitored water quality and temperature for fish tanks and goldfish bowls.
- Spent time with cats to provide companionship and human contact.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
Crew Member
McDonald's
Ocean Pines , MD
2019.03 - 2019.05
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Documented customer orders and conveyed special requests to kitchen staff.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Stephen Decatur High School
Berlin , MD
2015.08 - 2019.05
- Works well with others hardworking works well under pressure positive attitude productive patient
Snack Bar Attendant
Frontier Town RV Resort and Campground
Berlin , MD
2016.05 - 2018.08
- Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
- Monitored inventory and notified management of deficiencies or shortages.
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
- Corrected order issues, provided refunds and replaced items.
- Served snacks requiring specific care, refrigeration and preparation upon purchase.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
Education
High School Diploma -
Stephen Decatur High School
Berlin, MD 2015.08 - 2019.05
Skills
Cash handling expertise
Timeline
Shift Supervisor
Starbucks
2020.02 - Current
Manager
Food, The Hungry Donut
2019.07 - 2020.02
Petcare Associate
PetSmart
2019.05 - 2019.08
Crew Member
McDonald's
2019.03 - 2019.05
Snack Bar Attendant
Frontier Town RV Resort and Campground
2016.05 - 2018.08
High School Diploma -
Stephen Decatur High School
2015.08 - 2019.05
Stephen Decatur High School
2015.08 - 2019.05