Franki Coolbaugh
Licensed Vocational Nurse
Brownwood,TX
Summary
Meticulous LVN with 17 years of experience in Medical industry. Fantastic attention to detail, collaboration skills and typing. Committed to streamlining organizational procedures to optimize office settings. Hardworking LVN brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
27
27
years of professional experience
Work History
Intake Coordinator
KINDRED AT HOME
BROWNWOOD, TEXAS
08.2020 - Current
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Entered referrals into appropriate system based on type of referral obtained.
- Collected, verified, recorded and processed client demographics, and referral information.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Human Resources Coordinator
KINDRED AT HOME
BROWNWOOD, TEXAS
08.2020 - Current
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Addressed and resolved general payroll-related inquires.
- Reviewed human resources paperwork for accuracy and completeness.
- Assisted management staff in annual year-end processes and data audits.
- Evaluated timecards for accuracy on regular and overtime hours.
- Maintained human resources information system and kept employee files up to date and accurate.
- Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
- Sent notices to employees and subcontractors regarding expiring documentation.
- Counseled managers and employees regarding company policies, procedures and workplace issues.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
Patient Scheduling Coordinator
Brownwood Regional Medical Center
Brownwood, TX
09.2011 - 08.2020
- Verified insurance coverage.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Scheduled lab/diagnostic tests and reviewed/reported abnormal results to surgeon/physicians as necessary.
- Coordinated with multiple surgeon and physician offices to set up surgeries for area hospital.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Performed pre-operative interviews, scheduled and preformed preoperative lab/diagnostic testing as ordered by physician.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Answered phone calls and messages for central scheduling department at Brownwood Regional Medical Center, scheduling appointments and handling patient inquiries.
Licensed Vocational Nurse
Brownwood Regional Medical Center
Brownwood, TX
09.2005 - 08.2020
- Worked on Medical/Surgical unit providing appropriate care to 5-8 post operative patients (Orthopedic/General Surgery) over 12 hour shifts.
- Worked Pediatric unit providing appropriate care to children ages newborn to 18 yrs of age. All disciplines of care from Medical/Surgical to caring for Pediatric Cancer patients.
- Worked as Telemetry/Cardiac nurse providing appropriate care to 4-6 patients over 12 hour shifts.
- Worked as Float Nurse at Brownwood Regional Medical Center.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Responded to patient requests with appropriate clinical and personal assistance.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Cared for wounds, provided treatments and assisted with procedures.
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Prepared patients for surgery, educating patients and family members on surgical procedures.
- Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses.
- Comforted and counseled patients and families throughout care process.
- Performed functional assessments for admission and discharge.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with admissions, appointments, transfers and discharges.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained patient vital signs and input/output measurements from inpatients.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Performed routine evaluations of each patient's status, needs and preferences.
Education
Licensed Vocational Nurse - Nursing
Ranger College
Ranger, TX08.2005
High School Diploma -
Zephyr High School
Zephyr, TX05.1999
Skills
- Verbal and Written Communication
- BLS Certified
- Critical Thinking
- Detail-Oriented
- Problem Solving
- Organization and Time Management
- Customer Service
- Patient Referral
- Scheduling Tests and Procedures
- Referral Verification
- HIPAA Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Intake Coordinator
KINDRED AT HOME
08.2020 - Current
Human Resources Coordinator
KINDRED AT HOME
08.2020 - Current
Patient Scheduling Coordinator
Brownwood Regional Medical Center
09.2011 - 08.2020
Licensed Vocational Nurse
Brownwood Regional Medical Center
09.2005 - 08.2020
Licensed Vocational Nurse - Nursing
Ranger College
High School Diploma -
Zephyr High School
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