Summary
Work History
Education
Skills
Affiliations
Timeline
Generic

Tammy Dean

Surgery Scheduler/ Office Manager
Huntertown,IN

Summary

Attentive Surgery Scheduler familiar with ICD-10 coding, and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Systematic healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up minor procedures and complicated surgeries. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Work History

Surgery Scheduler

Lutheran Hospital Downton
Fort Wayne , IN
2021.10 - Current
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Managed office logistics by scheduling appointments, and maintaining files
  • Expertly managed planning, scheduling and coordination of outpatient procedures.
  • Coordinated with facilities to set up surgeries for Endoscopies, General surgery and infusions.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.

Clinic Surgery Scheduler Office Manager

OPS
Fort Wayne , IN
2019.04 - 2021.08
  • Communicated with patients, ensuring that medical information was kept private.
  • Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Direct day-to-day administrative and operational functions for Surgeons office , providing guidance and leadership to over 3 employees in office.
  • Conducted literature and coding reviews to adhere to state and federal standards.
  • Successfully negotiated client contract renewals to create increased revenue with ASC's and Hospitals.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.

Surgery Scheduling Coordinator

ENT
Fort Wayne , IN
2015.03 - 2019.04
  • Expertly managed planning, scheduling and coordination of outpatient procedures.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Coordinated with facilities to set up surgeries for 16 Ear Nose and Throat Surgeons
  • Reviewed medical histories and current information to provide accurate information to surgeons.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Kept detailed records of office inventories and placed orders for more supplies.
  • Organized patient files and streamlined operations to improve efficiency.
  • Received and routed laboratory results to correct clinical staff members.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Education

Associate of Science - Surgical Technology

Lutheran College of Health Professions
Fort Wayne, IN
05.1990

Skills

  • BLS Certified
  • Time Management
  • Verbal and Written Communication
  • Medical Charting
  • CPR Certified
  • Appointment Scheduling
  • Critical Thinking
  • Problem Solving
  • Organization and Time Management
  • Medical Coding
  • Employee Scheduling
  • Patient Eligibility Requirements
  • Order Purchasing
  • Relationship Building
  • Insurance Forms
  • Office Management
  • Flexible Schedule
  • Insurance Authorizations
  • HIPAA Compliance
  • Office Coordination

Affiliations

Sit on Board of Young Mothers of America

Volunteer Committee Fort Wayne Rescue Mission

Minister to addicted women at Redemption House Fort Wayne


Timeline

Surgery Scheduler

Lutheran Hospital Downton
2021.10 - Current

Clinic Surgery Scheduler Office Manager

OPS
2019.04 - 2021.08

Surgery Scheduling Coordinator

ENT
2015.03 - 2019.04

Associate of Science - Surgical Technology

Lutheran College of Health Professions

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Tammy DeanSurgery Scheduler/ Office Manager