ALEXIS C. BOGGUS
Westland,MI
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Administrative Assistant Intermediate
Medicine | Regional Alliance for Healthy Schools
09.2023 - Current
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
Call Center Rep
Michigan Medicine, Kellogg Eye Center
09.2021 - 09.2023
- Completed approximately 80 incoming calls and in baskets from patients while demonstrating excellent communication skills both verbal and written
- Maintained high standards of adaptability, prioritization, and organizational skills in ever-changing environment
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Exceeded monthly performance metrics consistently, contributing to success of call center operations.
Dental Coordinator
Preferred Dental Group
12.2020 - 07.2021
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
- Completed data entry of patient’s x-rays, treatment, and insurance to HIPAA standards.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
Education
High School Diploma -
Lincoln High School
Ypsilanti, MI06.2016
License - Master Aesthetician
Brighton Institute of Cosmetology, Inc.
Brighton, MI01.2018
Registered Behavior Technician -
State
Lansing, MI04.2019
Skills
- Medical terminology knowledge
- Office equipment proficiency
- Customer Data Confidentiality
- Sales and Upselling
Timeline
Administrative Assistant Intermediate
Medicine | Regional Alliance for Healthy Schools
09.2023 - Current
Call Center Rep
Michigan Medicine, Kellogg Eye Center
09.2021 - 09.2023
Dental Coordinator
Preferred Dental Group
12.2020 - 07.2021
High School Diploma -
Lincoln High School
License - Master Aesthetician
Brighton Institute of Cosmetology, Inc.
Registered Behavior Technician -
State
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