Xavier Taylor
Tampa,FL
Summary
I've been in the restaurant industry for over 20 years, the last 3 serving in a managerial role. I am committed, experienced and knowledgeable on the requirements of being successful in this industry. Absolute guest satisfaction is always the number one priority and is the key to any success on this front. The only way to achieve this is to be prepared, organized, and diligent to ensure everyone is set up for success. Being proactive and not reactive. Having a clear plan and a solid structure to guide you is essential. It to me is the bedrock of success.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Bob Evans Restaurants
Temple Terrace , FL
2019 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Received and processed stock into inventory management system.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Server
The Cheesecake Factory
Brandon, FL
2009 - 2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Skills
- Staff Supervision
- Staff Development
- Hiring and Training
- Customer Service and Satisfaction
- Managing Multiple Priorities
- Time Management
- Customer Relations
- Operational Efficiency and Safety
- High-Volume Dining
- Negotiation and Conflict Resolution
Timeline
Assistant Manager
Bob Evans Restaurants
2019 - Current
Server
The Cheesecake Factory
2009 - 2021
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