Trinity CherryBrown
Charlotte,NC
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Walmart, by leveraging expertise in client account management and upselling. Excelled in fast-paced environments, demonstrating exceptional time management and promotional support skills. Achieved significant improvements in customer engagement through strategic product recommendations and efficient payment processing.
Overview
4
4
years of professional experience
Work History
Sales Associate
Walmart
Charlotte, NC
08.2023 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Server
TopGolf
Charlotte, NC
05.2024 - 08.2024
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Associate
TJX Companies
Charlotte, NC
11.2020 - 05.2024
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Prioritized helping customers over completing other routine tasks in store.
Education
Bachelors Of Health And Human Sciences - Psychology
North Carolina A & T State University
Greensboro, NC05.2024
Skills
- Customer Needs Assessment
- Client Account Management
- Promotional support
- Payment Processing
- Upselling
- Flexible Schedule
- Time Management
Timeline
Server
TopGolf
05.2024 - 08.2024
Sales Associate
Walmart
08.2023 - Current
Sales Associate
TJX Companies
11.2020 - 05.2024
Bachelors Of Health And Human Sciences - Psychology
North Carolina A & T State University