Tricia M. Subero
Grovetown,GA
Summary
Experienced individual with expertise in project management and creative problem-solving. Detail oriented, skilled in project coordination, successfully manages projects, plans and daily operations. Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to accomplish the overall mission.
Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
DIRECTOR
Army Military Pay Office
01.2023 - Current
- Manages and directs the operations of Army Military Pay Office (AMPO) which requires the development of policies and procedures unique to each command in an environment of constantly changing priorities and missions
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Exercise delegated managerial authority to oversee the overall planning, directing of staff functions, including development and assignment of supervisors
- Manages, directs and executes military pay for Defense Agency customers in the geographical area of responsibility which requires the development of policies and procedures
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Develops policies, coordinates, and performs all military pay functions for organizations at all levels of serviced installations
- Researches applicable directives, laws, regulations or any published information that pertains to the agency/department or programs to be evaluated.
- Manages the review of a variety of financial policies, guidelines, data, documents, reports, processes and procedures to determine trends preventing accurate military payments
- Responsible for a wide range of assignments and oversight including financial integrity, fiscal compliance and functional reviews.
- Drafts reports of audit, including findings and recommendations for the signature of the division officer or that which will be submitted to interested officials and Agency Head.
- Conducts analysis to determine the effectiveness of operations, compliance with established policies and procedures, reliability of records and reports, and validity of supporting documentation
- Identify trends and procedural problem areas, evaluating findings and impact of regulatory changes and practices to recommend the correct course of action
- Reviews draft reports, work papers and summaries prepared by others and returns them for revision if they do not conform to expected principles, procedures and policies.
- Suggests changes in evaluation approaches, objectives, and methodology while a survey is in process, or determines those changes that can be made without referral to a higher authority
- Exercises accountability/ leadership oversight of audits and operational reviews performed by the Internal Control and Quality Review units to ensure correct execution of DoD guidance, policies, and procedures with respect to Military Pay Operations
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
DEPUTY DIRECTOR
Army Military Pay Office
01.2016 - 01.2023
- Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
- Provides leadership, direction, and coordination of resource management programs
- Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
- Resolves employee complaints and grievances not resolved by subordinate supervisors; identify developmental needs of employees and provide for training
- Monitored performance metrics, analyzing trends to identify areas requiring attention or improvement.
- Coordinated cross-functional teams to successfully execute large-scale projects on time and within budget constraints.
- Oversaw project management efforts, ensuring timely completion of projects within allocated budgets and scope.
- Encourage new approaches to the work process and facilitate a work environment focused on quality and brainstorming sessions between management and employees
- Develops, refines, and implements internal AMPO resource requirement validation and allocation processes related to budget, fiscal and manpower decisions
- Exercise accountability/ leadership oversight of audits and operational reviews performed by the Internal Control and Quality Review units to ensure correct execution of DoD guidance, policies, and procedures with respect to Military Pay Operations
- Monitor the results and effect of procedural or system changes on productivity, customer service, and quality, defining the end product result or goal of the program
- Liaised between organization and affiliates and managed networking relationships with funders, partners and vendors.
- Manage and administer EEO informal and formal complaint process in accordance with current guidelines
- Directs the operations of military pay, PCS travel, and disbursing activity, each involving a full range of complex pay and examination transactions and procedures
- Developed training plans for internal and external organizations
- Answers questions from employees and managers on a variety of personnel management matters related to the assigned personnel management functions
- Serve as the Deputy Disbursing Office for the AMPO for processing payments in DDS
- Conducts disbursing audits for payments and collections
SUPERVISOR, MILITARY PAY
Defense Military Pay Office
01.2010 - 01.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Serve as a first-line supervisor, providing guidance and expert knowledge in vast areas of military pay to include, but not limited to, customer service, debt management, special actions, reserve pay processing, travel and separations, with technical and administrative supervisory responsibilities to include, the oversight of subordinate staff, establishing priorities based on attainment of goals and objectives related to an assigned functional area in the Military Pay Operations Directorate
- Managed and direct operations of the Defense Military Pay Office (AMPO) customer service, special actions, debt management and processing section, which require the development of policies and standard operating procedures unique to each command in an environment of constantly changing priorities and missions
- Provided financial management consultative services to unit commanders and their representatives
- Organize work, set priorities and determine resource requirements
- Set short- or long-term goals and strategies to achieve them, coordinate with other organizations to accomplish goals, monitor progress and evaluate outcomes
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Provided accounting and financial management advice and assistance on military pay issues, conduct reviews, analyses and evaluations of financial programs through examination of existing regulations, internal controls, functional requirements, policies and procedures, transactions or systems outputs and define and validate problems to assess the effectiveness and efficiency of finance, accounting, and administrative operations
- Performed financial analysis and makes recommendations for corrective or enhancement actions to ensure the adequacy of the internal control operations
- Interprets policy and provides procedural guidance to commanders, supervisors, staff members and individual military members
- Responsible for and oversees the direction of pay processing programs and functions as the technical expert
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Set short- or long-term goals and strategies to achieve them, coordinate with other organizations to accomplish goals, monitor progress and evaluate outcomes.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Analyze and resolve tax processing problems based on soldier inquiries or internal control reviews, ranging from Permanent Change of Station (PCS) issues and combat tax exclusion pay, to refunds of erroneous tax collections
- Audit pay accounts in to identify potential overpayments by performing detailed mathematical calculations, to manually compute a wide range of payroll entitlements, including computations for service members during periods of confinement, AWOL and members facing disciplinary actions through, UCMJ or court martials
- Prepares responses to complaints which require detailed explanations of the scope of the examination (to include details of any required audits), conclusions, recommendations, and disposition of the complaint; determination of whether criminal or regulatory violations were substantiated; and identity of security classification of information provided
- Assigns work in consideration of employee skills and mission requirements, develops performance standards and rates subordinates' performance, advises employees on work and administrative matters, implements methods and procedures to improve organizational performance and identifies and provides for employee training and development
- Plan and develop work assignments, use performance measures and standards to evaluate and monitor operational performance of employees in assigned functional areas and establishes metrics and review performance indicators to assess the efficiency, effectiveness, and compliance with regulatory procedures
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Investigates complaints received from customers (soldiers and their dependents, separates, finance offices, higher headquarters, etc.) concerning pay, allowances, entitlements, support/garnishment actions, etc
FINANCIAL TECHNICIAN
Defense Finance and Accounting Services
01.2009 - 01.2010
- Reviewed claim documents received both electronically and through the mail to determine if appropriate for filing
- Enhanced financial reporting accuracy by streamlining data entry processes and implementing automated systems.
- Conducted thorough financial analysis for decision-making support, providing valuable insights into revenue trends and expense management.
- Reviewed death benefit applications and supporting documents for Air Force, active and reserve personnel
- Prepared detailed administrative report based on documents received and a review of all aspects of the request
- Worked closely with colleagues to troubleshoot system issues arising from complex financial calculations or data discrepancies during quarterly reviews.
- Contributed to successful internal control environment through diligent adherence to established accounting practices.
- Interacted with contacts from other organizations to gather information regarding invoices.
- Prepared detailed written notification to deceased service member's beneficiaries on status of funds due
- Analyzed detailed portions of service providers operation for quality assurance and internal control features to include, but not limited to, quality elements, rules, and measurement controls
- Researched agency regulations, procedures, applicable legislation, and other reference materials to process complicated pay actions and determines final settlement for pay accounts which may cover many years of service or where no clear precedents or guidelines exist
- Ability to make related decisions and judgments and ensure compliance with legal, regulatory and administrative requirements
- Knowledge of computer software to effectively document and retrieve electronic information to support the decision making process
- Ability to effectively communicate both orally and in writing to explain decisions
- Ability to analyze various kinds of data and information to identify compliance errors and problems and to recommend corrective action
- Assisted in budget preparation, ensuring accurate allocation of resources.
LEAD MILITARY PAY TECHNICIAN
Defense Military Pay Office
01.2005 - 01.2009
- Served as the lead military pay technician responsible for the in-processing, of active duty, reserve and national guard army personnel assigned to Fort Bragg, NC, which included conducting a daily briefing of pay entitlements to a minimum of 25-100 personnel
- Performed audits on active duty service member's pay accounts.
- Gathered, analyzed and interpret data and determined the evidence that will be used to support conclusions and recommendations.
- Performed quality control examinations of operations, policies, procedures, and internal controls, including the analysis of data and information to prevent and detect deficiencies
- Reviewed records, previous precedents and applied regulations and policies to specific situations, to ensure accurate application
- Provided military pay assistance regarding pay processes, systems, accuracy of pay records, and use of management products to facilitate product improvement
- Accessed computerized financial information to answer questions related to specific accounts
- Complied with federal, state and company policies, procedures and regulations
- Reconciled and reported discrepancies found in records
- Discovered major instances of fraud, and collected large balances due.
Education
Master of Arts - Business and Organizational Security Management
WEBSTER UNIVERSITY
Augusta, GABachelor of Science - Justice Studies/Sociology
METHODIST UNIVERSITY
Fayetteville, NCSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Project management
- Operations management
- Project coordination
- Organizational development
- Program management
- Hiring and retention
- Creativity and innovation
- Team management
Certification
- Financial Management Certification Level II- DoD Financial Management Certification Program
Timeline
DIRECTOR
Army Military Pay Office
01.2023 - Current
DEPUTY DIRECTOR
Army Military Pay Office
01.2016 - 01.2023
SUPERVISOR, MILITARY PAY
Defense Military Pay Office
01.2010 - 01.2016
FINANCIAL TECHNICIAN
Defense Finance and Accounting Services
01.2009 - 01.2010
LEAD MILITARY PAY TECHNICIAN
Defense Military Pay Office
01.2005 - 01.2009
- Financial Management Certification Level II- DoD Financial Management Certification Program
Master of Arts - Business and Organizational Security Management
WEBSTER UNIVERSITY
Bachelor of Science - Justice Studies/Sociology
METHODIST UNIVERSITY
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