Lael Brush
Summary
Highly motivated and customer-oriented Insurance Sales & Customer Service Representative with 8+ years of experience in the insurance industry. Proven track record of delivering exceptional customer service. Have always had a passion for training and development as well team building. I would love the opportunity to move into a role in Human Recourses and excel in a new field.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representive
Cole Campbell State Farm
07.2024 - Current
- Assist customers with payments, filing claims and coverage questions.
- Respond to customer requests, offering excellent support and tailored recommendations to address needs.
- Process policy changes and review recommended changes to customers.
- Manage approximately 30 incoming calls daily
Branch Manager
Insureberry
10.2022 - 06.2024
- Monitor and manage overall operations, financial responsibilities, work flows and activities for the sub location and staff
- Monitor agency pipeline to make sure the agency is turning around quotes in a timely manner, for 200 prospects monthly
- Train and assist new staff members
- Evaluate employee performance and submit recommendations for compensation
- Represent company at marking events within the community
- Manage branch budget, monitored expenses, and ensured compliance with company policies and procedures
- Foster a positive work environment and promoted teamwork, collaboration, and a culture of continuous improvement to enhance branch performance and employee morale
- Quoting and selling policies, processing payments, taking claims information, following through with client request and properly documenting all information.
Personal Lines Account Manager
Insureberry
02.2020 - 10.2022
- Education customer on productions and services with their insurance policy
- Researching and learning policy coverage, underwriting guidelines and eligibility provisions for each company
- Learning about coverage for the 40+ appointments with carriers.
- Performing all responsibilities and achieve individual goals on quality, time and client satisfaction.
- Quoting and selling policies, processing payments, taking claims information, following through with client request and properly documenting all information.
Personal Lines CSR
WE Gibson Insurance
02.2016 - 03.2020
- Servicing current personal lines policies
- Reviewing policy renewals, re-market and change carriers as necessary
- Quoting and selling policies, processing payments, taking claims information, following through with client request and properly documenting all information.
- Providing excellent customer service to clients and potential clients
Store Manager/ Assistant Manager/ Crew
Centex Subway
08.2006 - 02.2016
- Excelling in a fast paced serving environment, providing excellent customer service
- Scheduling employees to increase productivity and sales
- Overseeing day to day operations
- Communicating efficiency with co-workers as well at customers
- Processing shipping and beverage orders
- Improving training methods
- Preparing inventory reports and evaluating costs
Employee Resources Intern
TAMU- Evans Library
05.2014 - 08.2014
- Digitize personnel files
- Destruct of confidential personnel files
- Assist with event prep
Education
BBA - Human Resource Management
Sam Houston State University
Huntsville, TX Associates in Arts -
Blinn College
Bryan, TXSkills
- Excellent Customer Service
- Strong Work Ethic
- Attention to Detail
Certification
General Lines: Property and Casualty Texas
General Lines: Life, Acc., Health & HMO
Department of Insurance August 2026
License Number: 2089760
Texas Notary July 2027
Software
SAP Coucur
Sagitta, Image Right, EZ LYNX, QQ Catalyst
Microsoft Office Suite
Timeline
Customer Service Representive
Cole Campbell State Farm
07.2024 - Current
Branch Manager
Insureberry
10.2022 - 06.2024
Personal Lines Account Manager
Insureberry
02.2020 - 10.2022
Personal Lines CSR
WE Gibson Insurance
02.2016 - 03.2020
Employee Resources Intern
TAMU- Evans Library
05.2014 - 08.2014
Store Manager/ Assistant Manager/ Crew
Centex Subway
08.2006 - 02.2016
BBA - Human Resource Management
Sam Houston State University
Associates in Arts -
Blinn College
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