Bella Pastor
Saco
Summary
Highly organized administrative and customer experience professional with a strong background in client communication, scheduling coordination, and day-to-day operations. Known for balancing warmth with structure, building trusting client relationships while confidently upholding policies. Brings a proactive, solutions-focused approach to supporting teams, improving workflows, and creating a seamless experience for both clients and staff.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Experience Lead/Administrative Assistant
The Bark Yard
South Portland, ME
05.2025 - Current
- Enhanced customer satisfaction with timely responses to inquiries and proactive problem-solving solutions.
- Assisted in maintaining accurate records and documentation for the organization.
- Entered vaccination records and ensured correct files uploaded to appropriate profiles.
- Developed training materials for administrative support staff to improve job skills knowledge base across teams consistently.
- Assisted with onboarding new employees, ensuring smooth transitions into their roles within the organization.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Collaborated with team members to enhance guest engagement strategies and initiatives.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
Assistant Manager
Beach Bagels
Old Orchard Beach, ME
04.2023 - 05.2025
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Assisted in creating promotional strategies to enhance customer engagement and sales.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Prepared high-quality beverages following standard recipes and customer preferences.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Assisted in training new staff on menu knowledge and service protocols.
Certified Nursing Assistant
Maine Medical Center
Portland, ME
01.2024 - 05.2024
- Completed clinical training on R5 Urology and Nephrology unit in 2023, providing patient care and supporting nurses with daily tasks and treatments.
- Served as Certified Nursing Assistant since 2024 in Pediatric Intensive Care Unit (PICU) supporting high-acuity patient care and monitoring.
- Provided compassionate patient care, assisting with daily living activities and ensuring comfort.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
Dog Daycare Attendant
The Bark Yard
South Portland, ME
03.2023 - 10.2023
- Supervised daily activities and ensured safety of dogs in care.
- Maintained cleanliness and organization of play areas and kennels.
- Exercised animals regularly with walks and rigorous play activities.
- Enhanced staff collaboration by participating in regular team meetings focused on improving efficiency, safety standards, and overall quality of care provided.
- Increased owner satisfaction, providing regular updates and photos of their pets' day, promoting peace of mind.
- Reduced anxiety in new or nervous dogs by using calming techniques and providing one-on-one attention, fostering more welcoming environment.
- Executed effective training techniques for basic commands, improving dogs' responsiveness and obedience.
- Adapted to each dog's unique needs and personality, ensuring tailored approach to care that maximized comfort and happiness.
Sales Associate
Old Orchard Beach Airbrush Shop
Old Orchard Beach, ME
03.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Trained new staff on operational procedures and sales techniques to improve team performance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Once closed for the season, was selected by the owner to transition and support operations at a newly acquired pizza restaurant, demonstrating adaptability, reliability, and strong customer service skills.
Education
High School Diploma -
Thornton Academy
Saco, ME06.2023
Skills
- Strong organization
- Invoicing and billing
- Delivering accurate estimates
- File management
- Spreadsheet management
- Client liaison
- Scheduling and calendar management
- Multitasking and time management
- Problem-solving
- Reliability
- Appointment scheduling
Certification
- CNA - Certified Nurse Assistant
Timeline
Guest Experience Lead/Administrative Assistant
The Bark Yard
05.2025 - Current
Certified Nursing Assistant
Maine Medical Center
01.2024 - 05.2024
Assistant Manager
Beach Bagels
04.2023 - 05.2025
Dog Daycare Attendant
The Bark Yard
03.2023 - 10.2023
Sales Associate
Old Orchard Beach Airbrush Shop
03.2022 - 09.2022
High School Diploma -
Thornton Academy