Kathy DiClemente
Lancaster,Ma
Overview
18
18
years of professional experience
Work History
Chiropractic Assistant
Meininger Family Chiropractic
10.2018 - Current
- Working directly with patients from their first inquiry into the office
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Contributed to practice growth by implementing marketing strategies such as social media outreach and community event participation.
- Working with team members to ensure the office runs smoothly with a focus on customer service.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Assisted with patient care, ensuring accurate documentation and treatment plans.
- Increased patient retention through exceptional customer service and follow-up communications.
Starbucks
04.2018 - 10.2019
- Prepare and serve coffee, perform cash and credit card transactions
- Provide store support to overall appearance of store
- As a partner at Starbucks we strive to provide an excellent customer experience.
Fitness Coach
Cardio High
11.2016 - 10.2018
- Lead a heart rate based low impact high intensity interval training class with up to 14 people
- Greet members at the front desk, set up heart rate monitors and teach clients how to modify exercises appropriately to avoid injury
- Guide clients taking into account individualized physical limitations
- Encourage clients to engage in group fitness classes and other activities in the gym to meet fitness goals.
- Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
- Developed strong member relationships with caring and collaborative approach.
- Provided coaching about healthy lifestyle strategies.
- Instructed on proper use of equipment for safety of all members.
Get In Shape For Women
04.2017 - 04.2018
- Small group training up to 4 clients at a time
- Making modifications for any injuries or limitations
- Check in clients and run retail transactions
- Open and close the studio.
Studio Ambassador
OrangeTheory Fitness
06.2015 - 12.2016
- Greeted customers promptly and responded to questions
- Meet incoming customers and provided immediate assistance
- Listened to customer needs and preferences to provide accurate advice
- Promoted club programs, products and services to participants.
Co-Owner
Pure Lawns
01.2007 - 01.2014
Education
Nastional Academy of Sports Medecine
Skills
- Scheduling Appointments Management
- Patient Care Coordination
- Patient Flow Management
- Active Listening Competence
- Flexibility and Adaptability
- Relationship Building
- Data Entry
- Patient support
- Payment Processing
- Treatment Room Preparation
- Patient Registration
Timeline
Chiropractic Assistant
Meininger Family Chiropractic
10.2018 - Current
Starbucks
04.2018 - 10.2019
Get In Shape For Women
04.2017 - 04.2018
Fitness Coach
Cardio High
11.2016 - 10.2018
Studio Ambassador
OrangeTheory Fitness
06.2015 - 12.2016
Co-Owner
Pure Lawns
01.2007 - 01.2014
Nastional Academy of Sports Medecine