Tina Rude
Onalaska,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience Working with children of all ages. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships.
Overview
33
33
years of professional experience
Work History
Field Service Representative
GT Independence
Sturgis , Michigan
2016.11 - 2020.08
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved enrollments.
- Answered customer telephone calls promptly.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Western Regional Adolescent Center
La Crosse County Human Services
La Crosse , Wisconsin
2007.01 - 2016.01
- Processing Legal Paperwork for Adolescents ranging in ages of 9-17 years.
- Conducting Intake Process and providing emotional support to Adolescents with Behavioral, Protection, Dependency and Delinquency needs.
- Demonstrate patience, while maintaining a high standard of confidentiality.
- Established a good working relationship with Adolescents, Supervisors, Staff, Parent/Guardians and Public Officials.
Child at Risk Monitor
PATH Wisconsin
La Crosse , WI
2006.01 - 2007.01
- Provide random, unannounced in home visits to observe living conditions, behaviors and family dynamics.
- Documentation of physical conditions, behaviors and any items requested by the referring Social Worker.
- Maintaining consistent communication with the referring Social Worker to ensure up to date information on developments for the safety of the children.
- Maintaining Confidentiality.
- Participation in PATH meetings, trainings,special projects.
- Developed and maintained courteous and effective working relationships
Parent Visitation Monitor
Coulee Youth Center
La Crosse , Wisconsin
2005.04 - 2007.01
- Supervise Parent and Children visitation. Intervening when necessary to protect the physical and emotional well being of the child.
- Provide clear, unbiased documentation of the visitation.
- Transporting children and parents, when needed, to and from visitations.
- Attending scheduled Staff Meetings.
Paraprofessional
Onalaska School District
Onalaska , Wisconsin
1994.08 - 2006.01
- Provide assistance to Kindergarten through Fifth Grade Students in a School environment.
- Instruction in Classrooms, Lunchrooms, and Recess areas.
- Exhibit tactfulness and diplomacy with all School Staff.
- Providing love and learning for all children.
Certified Home Day Care
Self Employed
Onalaska , Wisconsin
1994.10 - 1998.07
- Promoted physical, academic and social development.
- Applied play-based strategies to provide diverse approaches to learning.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained open door and communication with Parents/Guardians.
Certified Nursing Assistant
Gundersen Health System
La Crosse , Wisconsin
1992.06 - 1994.10
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
Certified Nursing Assistant - Certified Nursing Assistant
Western Wisconsin Technical College
La Crosse, WI06.1989
High School Diploma -
Onalaska High School
Onalaska, WI06.1987
Skills
- Customer Relations
- Teamwork and Collaboration
- Attention to Detail
- Training and Development
- Good Telephone Etiquette
- Active Listening
- Self-Motivated
- Multitasking Abilities
- Flexible and Adaptable
- Team Building
- Dependable and Responsible
- Organization and Time Management
- Decision Making
- Planning and Coordination
Timeline
Field Service Representative
GT Independence
2016.11 - 2020.08
Western Regional Adolescent Center
La Crosse County Human Services
2007.01 - 2016.01
Child at Risk Monitor
PATH Wisconsin
2006.01 - 2007.01
Parent Visitation Monitor
Coulee Youth Center
2005.04 - 2007.01
Certified Home Day Care
Self Employed
1994.10 - 1998.07
Paraprofessional
Onalaska School District
1994.08 - 2006.01
Certified Nursing Assistant
Gundersen Health System
1992.06 - 1994.10
Certified Nursing Assistant - Certified Nursing Assistant
Western Wisconsin Technical College
High School Diploma -
Onalaska High School