Jasmine Atkinson
Laurel,Maryland
Summary
Knowledgeable and dedicated Office Management and Administration Professional with extensive experience in optimizing productivity, efficiency and service quality across various environments. Solid team player with outgoing, positive demeanor and expertise in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Comsource Management
Gambrills, Maryland
01.2020 - 02.2022
- Assistant manager for Homeowners Association (HOA) & served as Covenant Administrator
- Developed policies and procedures for effective property management.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Enforced compliance with community regulations and guidelines.
- Administered property-related budgets, reviewed invoices and tracked costs.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Escalated major issues to property manager for immediate remediation.
- Administered operations to handle needs of more than 600 residents across two property units
Customer Service Sales Representative
Dynamic Design - Pebble Beach
Hanover, MD
07.2017 - 12.2019
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Handled customer inquiries and high volume calls to solve billing and accounting issues.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and provided back up for customer service managers.
- Built and cultivated long-term quality relationships with over 60 clients by addressing needs and providing superior customer service
Mortgage Customer Service Representative
Bogman, Inc
Silver Spring, MD
09.2013 - 05.2016
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and applied to customer balance.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verification and financial history paperwork.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Contacted clients to verify account information and maintain accuracy, resulting in 10% increase in client satisfaction
Education
Bachelor of Arts - Communications
University of North Carolina At Charlotte
Charlotte, NC06.2023
Associate of Arts - Liberal Arts And General Studies - Transfer
Anne Arundel Community College
Arnold, MD06.2016
High School Diploma -
Meade Senior High School
Fort Meade, Maryland2011
Skills
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Active Listening
- Verbal and Written Communication
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Excellent Attention to Detail
- Multi-Line Phone Systems
- Administrative and Office Support
- Customer Data Confidentiality
- Proficiency with Microsoft Office; ability to learn new systems quickly
Timeline
Assistant Property Manager
Comsource Management
01.2020 - 02.2022
Customer Service Sales Representative
Dynamic Design - Pebble Beach
07.2017 - 12.2019
Mortgage Customer Service Representative
Bogman, Inc
09.2013 - 05.2016
Bachelor of Arts - Communications
University of North Carolina At Charlotte
Associate of Arts - Liberal Arts And General Studies - Transfer
Anne Arundel Community College
High School Diploma -
Meade Senior High School