Nubia Goode
Raleigh,NC
Summary
Detail-oriented and motivated individual with a strong interest in property management. Proven ability to assist in various aspects of property operations, including tenant relations, maintenance coordination, financial administration, and administrative support. Possesses excellent communication and interpersonal skills, with a focus on delivering exceptional customer service to tenants and collaborating effectively with team members. Adept at multitasking and problem-solving in a fast-paced environment. Eager to contribute to the success of a dynamic property management team and gain valuable experience in the property management industry.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
Arlington Properties
09.2023 - Current
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Collected and maintained careful records of rental payments and payment dates.
Leasing Professional
The Bainbridge Companies
03.2023 - Current
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- Maintained thorough, accurate and compliant records for internal and regulatory audits
- Explained policies and procedures to tenants and enforced rules
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Call Center Manager
Security Force Inc.
09.2022 - 10.2023
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings
- Conducted periodic performance reviews to determine employee eligibility for merit increases and bonuses
- Monitored performance by reviewing relevant reporting data and producing statistical reports
- Accomplished call center resource objectives by recruiting, selecting and orienting new employees
- Delivered constructive call process feedback
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Provided leadership, insight and mentoring to newly hired employees
- Troubleshot hardware issues and worked with service providers to facilitate repairs for the employees
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
Assistant Property Manager
Cores Property Management
06.2023 - 09.2023
Leasing Professional
Capitol Flats and Magnolia Square
12.2021 - 06.2023
- Met with prospective tenants to show property and assess applications or sign leases
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations
- Facilitated tenant paperwork processing and verification
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents
- Updated tenant and unit information to keep current in housing database
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
Leasing Professional
The Liberty Group Apartment Staffing
01.2023 - 03.2023
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
- Contacted and followed up with tenants on renewal notices
- Maintained accurate records of correspondence with and from tenants
- Escalated critical issues to property manager to deliver immediate resolution
- Tracked leads using CRM software and followed up with interested parties.
Leasing Professional
GoldElm
10.2019 - 08.2020
Education
High School Diploma -
South Carolina Connections Academy
Columbia, SC07.2017
Skills
- Relationship Building and Rapport
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
Languages
Spanish
Limited Working
Timeline
Assistant Property Manager
Arlington Properties
09.2023 - Current
Assistant Property Manager
Cores Property Management
06.2023 - 09.2023
Leasing Professional
The Bainbridge Companies
03.2023 - Current
Leasing Professional
The Liberty Group Apartment Staffing
01.2023 - 03.2023
Call Center Manager
Security Force Inc.
09.2022 - 10.2023
Leasing Professional
Capitol Flats and Magnolia Square
12.2021 - 06.2023
Leasing Professional
GoldElm
10.2019 - 08.2020
High School Diploma -
South Carolina Connections Academy
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