Melodee P. Dumlao
Westborough,MA
Summary
Experienced Assistant Property Manager with a strong background in customer service, telephone etiquette, and issue response. Collaborates effectively with property ownership, vendors, and residents to ensure smooth operations. Possesses comprehensive knowledge of housing laws and resident management, ensuring compliance and fostering positive tenant relationships.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Arrive Westborough
03.2022 - 11.2024
Leasing Consultant
Arrive Westborough Apartments
12.2018 - 03.2022
Sales Representative
Victoria’s Secret
11.2017 - 12.2018
Shift Lead
Walgreens
06.2014 - 11.2017
Education
Diploma - Medical Assistant
Anthem Institute
Las Vegas, NV01.2011
Skills
- Property tours and inspections
- Telephone and email etiquette
- Strong communication skills
- Fair housing regulations
- Relationship building and rapport
- Property management
- Payment collections
- Application process proficiency
- Records management
- Business processes and procedures
- Training and mentoring
- Resident retention
- New hire screening
- Legal notice preparation
- Security deposit refunds
- Administrative leadership
- Critical thinking
- Customer relations
- Data entry
- Relationship building
- Decision-making
- Creative and adaptable
- Tenant and eviction laws
- Microsoft office
- Employee motivation and guidance
- Tenant eligibility determination
- Clear communication
- Deposits management
- Grounds and facility inspection
- Tracking operating expenses
- Local and state laws
Timeline
Assistant Property Manager
Arrive Westborough
03.2022 - 11.2024
Leasing Consultant
Arrive Westborough Apartments
12.2018 - 03.2022
Sales Representative
Victoria’s Secret
11.2017 - 12.2018
Shift Lead
Walgreens
06.2014 - 11.2017
Diploma - Medical Assistant
Anthem Institute
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