Paul Hernandez
San Antonio,TX
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Manager
IHOP
Schertz, TX
09.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Warhouse Receiver
HEB Warehouse
San Antonio, TX
06.2019 - 09.2023
- Checked shipments for properly labelling and palletizing to reduce risk of damage.
- Verified order accuracy of orders and proactively corrected discrepancies.
- Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
- Conducted thorough inspections of received products for quality assurance purposes, reporting any issues to management for resolution.
- Maintained accurate records of shipments, receipts and inventories for ease of tracking.
- Recorded incoming and outgoing shipments for accurate tracking.
- Maintained strong relationships with vendors, addressing any concerns or discrepancies in a timely manner to prevent delays in the supply chain.
- Supported company''s sustainability initiatives by overseeing recycling efforts and proper disposal of packaging materials upon receipt of goods.
- Unloaded pallets and deliveries and organized products in warehouse.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Stayed accountable for organized and orderly warehouse storage and product transport.
- Improved warehouse efficiency by streamlining receiving processes and implementing new organizational systems.
- Ensured workplace safety by maintaining a clean and organized receiving area, reducing potential hazards for employees.
Data Miner
United Mining Co.
San Antonio, TX
04.2018 - 08.2019
- Managed multiple projects concurrently while maintaining strict deadlines and delivering high-quality work consistently.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Implemented randomized sampling techniques for optimized surveys.
- Participated in safety trainings and implemented safety protocols, leading to fewer workplace accidents.
- Enhanced workplace safety through regular equipment inspections and adherence to safety protocols.
- Improved mine safety by conducting regular inspections and enforcing safety protocols.
- Conquered challenging pipefitting tasks by applying problem-solving skills, analyzing potential solutions, and executing the most effective course of action.
- Demonstrated versatility in skillset by performing a variety of tasks, such as operating heavy machinery or working in hazardous conditions.
- Consistently adhered to strict safety protocols while working with hazardous materials or operating heavy machinery during maintenance procedures.
Education
Some College - Automotive Technician
St.Phillips College
San Antonio, TXSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Cross-Functional Teamwork
- Policy Implementation
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Organizational Skills
- Work Planning and Prioritization
- Hiring and Training
- Managing Operations and Efficiency
- Customer Relationship Management
- Task Delegation
- Goal Setting
- Professional and Courteous
- Documentation And Reporting
- Relationship Building
- Good Judgment
- Process Improvement
- Active Listening
- Interpersonal Relations
- Self Motivation
- Adaptability
- Reliability
- Idea Development and Brainstorming
- Team building
- Analytical Thinking
- Task Prioritization
- Technical Proficiency
- Emergency Response
- Professionalism
- Preventive Maintenance
- Written Communication
Timeline
Manager
IHOP
09.2023 - Current
Warhouse Receiver
HEB Warehouse
06.2019 - 09.2023
Data Miner
United Mining Co.
04.2018 - 08.2019
Some College - Automotive Technician
St.Phillips College