Madison Phillips
Augusta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Tractor Supply Company
Augusta, GA
12.2017 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted sales revenue by skillfully promoting diverse service options.
- Provided information regarding charge accounts and loyalty programs.
Family Nanny
Self-employeed
Augusta, GA
08.2015 - 05.2021
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Played games, worked on puzzles and read books to young children.
- Taught children everyday skills and language.
- Drove children to dance, cheer and sports practices.
Education
High School Diploma -
Evans High School
Evans, GA05.2017
Skills
- Upselling Products and Services
- Responding to Difficult Customers
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Creative Problem Solving
- Business Development
- Proactive Self-Starter
Timeline
Customer Service Associate
Tractor Supply Company
12.2017 - Current
Family Nanny
Self-employeed
08.2015 - 05.2021
High School Diploma -
Evans High School
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