Amber Morales
Victorville,CA
Summary
Proven leader in customer satisfaction, adept at managing transactions and resolving issues, increased efficiency at Michaels Arts And Crafts. Skilled in customer service and cash handling, demonstrating work ethic and empathy. Expert in inventory control and team training, ensuring operational excellence and integrity.
Overview
18
18
years of professional experience
Work History
Cashier
Lowes Home Improvement Stores
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Cashier/manager
Dollar Tree
09.2010 - 11.2013
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
Stocker/Cashier/Manager
99 Only Store
04.2008 - 09.2010
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Cashier/Manager
Michaels Arts And Crafts
02.2006 - 10.2008
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Education
High School Diploma -
Savanna High School
Anaheim, CA06.2011
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Cashier
Lowes Home Improvement Stores
04.2024 - Current
Cashier/manager
Dollar Tree
09.2010 - 11.2013
Stocker/Cashier/Manager
99 Only Store
04.2008 - 09.2010
Cashier/Manager
Michaels Arts And Crafts
02.2006 - 10.2008
High School Diploma -
Savanna High School