Helen Cardello
Melbourne,FL
Summary
Detail-oriented and experienced remote professional with a strong background in customer service, healthcare claims processing, medical record requests, and insurance verification. Proven ability to manage high-volume tasks while maintaining accuracy and HIPAA compliance. Skilled at resolving issues, supporting teams remotely, and performing efficiently in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Manager
Yard Love Space Coast
04.2021 - Current
- Led customer engagement strategies to foster strong client relationships and increase repeat business
- Managed client bookings, communications, and scheduling to ensure a smooth customer experience
- Created and executed social media campaigns to drive brand awareness and engagement
- Oversaw day-to-day operations, including team coordination and inventory management, ensuring timely and high-quality service
Inspector
Suntree Masters Homeowners Association
06.2019 - 11.2021
- Performed property inspections and documented findings to ensure HOA compliance
- Addressed homeowner concerns professionally, providing guidance on compliance requirements
- Collaborated with board members and residents to maintain community standards
Medical Collector
American Renal Associates
11.2006 - 03.2010
- Reviewed and processed medical claims, ensuring accuracy and compliance with insurance guidelines
- Communicated with insurance companies to resolve denied or delayed claims, including filing appeals and negotiating payments
- Maintained detailed account records and followed up with patients and providers to reconcile outstanding balances
Admission Coordinator
American Renal Associates
06.2006 - 11.2006
- Verified patient information and insurance coverage, ensuring accurate documentation
- Processed incoming medical record requests within strict timeframes
- Communicated with healthcare providers, patients, and insurers to resolve issues promptly
Education
High School Diploma -
Skills
- Medical Record Request Processing
- HIPAA Compliance
- Fast-Paced Workflow Management
- High-Volume Workflow Management
- Insurance Verification
- Claims Processing
- Appeals Resolution
- Proficient in Microsoft Office Suite
- Proficient in Google Workspace
Timeline
Manager
Yard Love Space Coast
04.2021 - Current
Inspector
Suntree Masters Homeowners Association
06.2019 - 11.2021
Medical Collector
American Renal Associates
11.2006 - 03.2010
Admission Coordinator
American Renal Associates
06.2006 - 11.2006
High School Diploma -
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