Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANDRÉESA WRIGHT

St. Paul,MN

Summary

Polished Flight Attendant offering over 3 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Reliable and offering a superb work ethic and a motivated, service-driven personality. Looking to join a top carrier.

Overview

10
10
years of professional experience

Work History

Flight Attendant

SunCountry Airlines
Minneapolis, MN
09.2018 - Current
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Store Manager

Sally Beauty
Eagan, MN
10.2014 - 08.2018
  • Visionary
  • Talented multi-tasker, Interviewed job candidates and made staffing decisions
  • Reordered inventory when it dropped below predetermined levels
  • Hired, trained and evaluated personnel in sales and marketing
  • Counted cash drawers and made bank deposits
  • Examined merchandise to verify that it was correctly priced and displayed
  • Promoted from Team Leader to Assistant Manager within 6 months
  • Assigned employees to specific duties to best meet the needs of the store
  • Scheduled and led weekly store meetings for all employees
  • Trained and developed new associates on POS system and key sales tactics
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Reported to the district manager regarding all store and staff issues
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness
  • Conducted store inventories once per quarter
  • Generated repeat business through exceptional customer service
  • Planned budgets and authorized payments and merchandise returns
  • Instructed staff on appropriately handling difficult and complicated sales.

Personal Loan Banker

Us bank
Saint Paul, MN
06.2013 - 09.2014
  • Assisting customers calling in inquiring on their accounts, such as balance information, filing disputes, submitting and updating customers personal information
  • Setting up scheduled payments selling credit products, mentoring/ training newly hired employees, utilizing customer service skills while speaking with customer.
  • Staying educated with constant changes and updates to help with assisting customers accounts.

Floor Lead

Bare Escentuals Beauty
Roseville, MN
06.2012 - 05.2013
  • Delegated tasks to employees to enhance productivity and workflow.
  • Maintained store appearance, cleanliness and organization.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Assisted supervisor with feedback for employee performance evaluations.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
  • Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Education

2016Associate of Arts -

Empire Beauty School

High School Diploma - undefined

ST. Agnes High School

Skills

  • Human Resources Oversight
  • Budget Control
  • Recruitment and Hiring
  • Department Oversight
  • Performance Assessment
  • Problem Anticipation and Resolution
  • Customer Service Management
  • Employee Motivation
  • Team Leadership
  • Verbal and Written Communication
  • Business Leadership
  • Records Organization and Management

Timeline

Flight Attendant

SunCountry Airlines
09.2018 - Current

Store Manager

Sally Beauty
10.2014 - 08.2018

Personal Loan Banker

Us bank
06.2013 - 09.2014

Floor Lead

Bare Escentuals Beauty
06.2012 - 05.2013

2016Associate of Arts -

Empire Beauty School

High School Diploma - undefined

ST. Agnes High School
ANDRÉESA WRIGHT