ANDRÉESA WRIGHT
St. Paul,MN
Summary
Polished Flight Attendant offering over 3 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Reliable and offering a superb work ethic and a motivated, service-driven personality. Looking to join a top carrier.
Overview
10
10
years of professional experience
Work History
Flight Attendant
SunCountry Airlines
Minneapolis, MN
09.2018 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Store Manager
Sally Beauty
Eagan, MN
10.2014 - 08.2018
- Visionary
- Talented multi-tasker, Interviewed job candidates and made staffing decisions
- Reordered inventory when it dropped below predetermined levels
- Hired, trained and evaluated personnel in sales and marketing
- Counted cash drawers and made bank deposits
- Examined merchandise to verify that it was correctly priced and displayed
- Promoted from Team Leader to Assistant Manager within 6 months
- Assigned employees to specific duties to best meet the needs of the store
- Scheduled and led weekly store meetings for all employees
- Trained and developed new associates on POS system and key sales tactics
- Increased profits through effective sales training and troubleshooting profit loss areas
- Reported to the district manager regarding all store and staff issues
- Implemented a new ordering process and identified poor work habits to improve process effectiveness
- Conducted store inventories once per quarter
- Generated repeat business through exceptional customer service
- Planned budgets and authorized payments and merchandise returns
- Instructed staff on appropriately handling difficult and complicated sales.
Personal Loan Banker
Us bank
Saint Paul, MN
06.2013 - 09.2014
- Assisting customers calling in inquiring on their accounts, such as balance information, filing disputes, submitting and updating customers personal information
- Setting up scheduled payments selling credit products, mentoring/ training newly hired employees, utilizing customer service skills while speaking with customer.
- Staying educated with constant changes and updates to help with assisting customers accounts.
Floor Lead
Bare Escentuals Beauty
Roseville, MN
06.2012 - 05.2013
- Delegated tasks to employees to enhance productivity and workflow.
- Maintained store appearance, cleanliness and organization.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Assisted supervisor with feedback for employee performance evaluations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Mentored new sales associates to contribute to store's positive culture.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Education
2016Associate of Arts -
Empire Beauty School
High School Diploma - undefined
ST. Agnes High School
Skills
- Human Resources Oversight
- Budget Control
- Recruitment and Hiring
- Department Oversight
- Performance Assessment
- Problem Anticipation and Resolution
- Customer Service Management
- Employee Motivation
- Team Leadership
- Verbal and Written Communication
- Business Leadership
- Records Organization and Management
Timeline
Flight Attendant
SunCountry Airlines
09.2018 - Current
Store Manager
Sally Beauty
10.2014 - 08.2018
Personal Loan Banker
Us bank
06.2013 - 09.2014
Floor Lead
Bare Escentuals Beauty
06.2012 - 05.2013
2016Associate of Arts -
Empire Beauty School
High School Diploma - undefined
ST. Agnes High School