Frank Bearden
Richardson,TX
Summary
Support employer operational success with accurate and current classifications based on factors such as participant age and needs. systems, compensation strategies and benefits packages.Successfully gather and evaluate information and assess to categorize positions. Well-versed in Medicare and Healthcare systems.
Capable Benefit Advisor with significant background in Medicare over nine-years and Healthcare over one year. Diligently complete in-depth assessments to support participant requirements with streamlined, logical systems.
Collaborative individual with expertise in providing service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality.
Self-motivated Benefits Specialist demonstrating understanding of employee Medicare benefits laws and also Healthcare.. Astute professional providing benefits support in fast-paced corporate settings.
Overview
10
10
years of professional experience
Work History
Benefit Advisor
Willis Towes Watson
Richardson, TX
08.2021 - Current
- Would like to participate in the Age-in vertical program!
- Discussed, medical, dental and vision benefit packages.
- Audit showed every application Novenber 1 thru December 31 was done 100% correct!
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and email interactions.
- Delivered targeted advise on issues such as applicable employment regulations (SEP), compensation (HRA) strategies and internal systems to help meet participant needs.
- Updated personnel individual records to keep files accurate and detailed
- Observed strict procedures to maintain data and participant confidentiality
- Explained plan benefits to participants in easy to understand terms in order to educate each on available options
Customer Service Representative
Willis Towers Watson
Richardson, TX
12.2020 - 07.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via LiveChat during shifts.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Described product highlights and benefits to help guide purchasing decisions.
- Helped a number of customers every day with positive attitude and focus on customer satisfaction.
Benefit Advisor
Willis Towers Watson
Richardson, TX
07.2011 - 11.2020
- Conducted Training Classes for new incoming Special Situations Team (SST) members in August/September 2020
- Discussed and recommended medical, dental and vision benefit packages.
- Resolved issues and inquiries from plan participants regarding health benefits and deductions through telephone and email interactions.
- Delivered targeted advise on issues such as applicable employment regulations (SEP), compensation (HRA) strategies and internal systems to help meet participant needs.
- Updated personnel individual records to keep files accurate and detailed.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Education
Bachelor of Science - Electrical Engineering
Texas Tech University
Lubbock, TXSkills
- Employee benefits laws
- Benefits explanation
- New employee enrollment
- Regulatory monitoring
- Written and oral communication
- Relationship building
- Documentation and reporting
- Multitasking Abilities
- Customer Service
Certification
- Extensive certification Training
- state Licensesure in over 20 states
Timeline
Benefit Advisor
Willis Towes Watson
08.2021 - Current
Customer Service Representative
Willis Towers Watson
12.2020 - 07.2021
Benefit Advisor
Willis Towers Watson
07.2011 - 11.2020
Bachelor of Science - Electrical Engineering
Texas Tech University
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