Open To Work
JENNIFER CASWELL
Bianco Brain and Spine
Grand Prairie,TX
Work Preference
Job Search Status:
Open to work
Desired Job Title
Medical ReceptionistFront Desk ReceptionistAdministrative Assistant
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Grand Prairie, TXIrving, TXArlington, TXRed Oak, TXDallas, TX
Open to relocation:
No
Minimum Desired Compensation
$45000/yr
Important To Me
Career advancementWork-life balanceCompany CulturePaid sick leavePaid time off
1
Certification
5
years of professional experience
Managed front desk operations and elevated patient satisfaction through detail-oriented medical receptionist service.
Work History
Medical Receptionist/Medical Records
2 Years 5 Months- Maintained accurate electronic medical records by updating patient demographics and medical history using Athena Health.
- Managed front desk operations, greeting patients and scheduling appointments to optimize patient flow.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Collected co-pays and payments for services rendered, ensuring accurate financial transactions.
- Handled confidential patient information per HIPAA regulations with professionalism.
- Provided administrative support by filing documents and scanning records into EMR system, maintaining organized patient information.
Administrative Assistant
6 Months- Screened phone calls and emails for executives, ensuring accurate information delivered or inquiries directed to appropriate staff members
- Served as the primary point of contact for guests, greeting them professionally and making sure their needs were met during their time at the office.
- Responded to inquiries from potential clients, delivering accurate information and efficiently directing them to the appropriate department/personnel for assistance
- Maintained office supplies inventory, anticipating needs and placing orders promptly to ensure seamless office operations
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
Benefits Advocate
8 Months- Answered members' benefit and claim questions to ensure clarity and satisfaction.
- Engaged with members to assess and meet all their needs effectively.
- Called providers to verify services and resolve billing inquiries on members' behalf.
- Checked member eligibility for benefits
- Quoting member's benefits
- Conducted searches for in-network providers
- Inputting detailed notes pertaining to each member's calls.
- Electronically sending members' requested information.
Billing and Front Desk
10 Months- Processed and submitted insurance claims to facilitate prompt reimbursement
- Collected and recorded patient payments to maintain accurate financial records
- Greeting patients and well as setting follow-up appointments at checkout
- Calling to confirm patient appointments
- Answering phone/transferring calls
- Facilitated the transmission of medical records via fax, mail, or electronic methods.
- Scanning documents into patient files
- Recording checks received on spreadsheets
- Sorted and distributed mail to ensure timely delivery to recipients
Education
High school diploma or GED
Skills
Managed EMR and EHR workflows to support clinical operations.
Oversaw patient registration processes to improve intake accuracy.
Directed patient scheduling to maintain efficient appointment flow.
Coordinated appointment confirmation activities to reduce missed visits.
Maintained medical records management standards for reliable documentation.
Applied HIPAA compliance practices across daily patient data handling.
Controlled data management processes to support secure
accurate records.
Certification
Non-CDL Class C Driver's License
Personal Information
- Driving License: Non-CDL Class C Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Medical Receptionist/Medical Records
Bianco Brain and Spine
04.2024 - 09.2026Read More
Administrative Assistant
Farmers Insurance-Devang Vashi Agency
10.2023 - 04.2024Read More
Benefits Advocate
UHC United Healthcare
01.2023 - 09.2023Read More
Billing and Front Desk
Texas Pulmonary & Critical Care Consultants
03.2022 - 01.2023Read More
Clovis High School
High school diploma or GED
Read More