Adept at leading teams and optimizing operations, I significantly enhanced customer satisfaction at Perry Family Dental and Implants by streamlining scheduling processes. With a knack for data entry and a customer service focus, my background includes improving efficiency and implementing budget-friendly solutions. My expertise spans across administrative, clinical, and service-oriented roles, showcasing versatility and a commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Reception Manager and Scheduling Coordinator
Perry Family Dental and Implants
Perry, FL
09.2024 - 02.2025
Organized and maintained documents, files and records.
Scheduled appointments for customers according to their needs.
Managed the front desk operations, including greeting guests and visitors in a professional manner.
Performed administrative tasks such as copying, faxing or scanning documents.
Prepared reports regarding daily activities at the reception desk.
Ensured that all relevant documents were filed correctly in an organized system.
Answered inquiries from customers via phone, email or face-to-face contact.
Tracked deliveries coming into the building and notified relevant personnel accordingly.
Processed payments from customers in accordance with established policies.
Oral Surgery Assistant
Red Hills Oral and Facial Surgery
Tallahassee, FL
12.2023 - 06.2024
Maintained and sterilized instruments, tools, and equipment used during dental surgeries.
Assisted oral surgeon by preparing surgical area ahead of time so that procedures could take place.
Took part in surgical procedures by assisting oral surgeon.
Updated patient records with new data and treatment information.
Coordinated scheduling of appointments between patients and surgeons.
Briefed patients on dental procedures and payment plans to help make informed decisions.
Kept track of treatment information in patient records.
Took medical and dental history and recorded vital signs of patients.
Gave patients desensitizing agents to prepare for anesthetic administration.
Took impressions of teeth for fabrication of prostheses such as crowns or dentures.
Established clean, sterile and welcoming environment for patients.
Assisted with suturing wounds closed following surgical operations when necessary.
Cleaned patient's mouth using suction devices to remove saliva or debris from mouth during procedure.
Collected specimens from biopsies or other tissue samples sent off for laboratory testing.
Instructed patients on proper home care techniques following oral surgery.
Performed lab tests such as X-rays or blood work when requested by the surgeon.
Sterilization Technician
Morgan Family Denistry
Perry, FL
05.2023 - 12.2023
Prepared trays, instrument packs and surgical sets.
Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
Maintained sterilization equipment, ensuring proper functioning and safety.
Placed orders and restocked supplies for decontamination area.
Performed daily maintenance on sterilizers by cleaning and checking gauges for accuracy.
Replenished supplies as needed while adhering to departmental budget guidelines.
Followed appropriate policies and procedures related to infection control practices.
Recorded sterilizer test results in job-related software.
Stocked crash carts with appropriate medical supplies.
Managed hazardous waste according to regulations and local laws.
Waitress
Johnsons Bakery
Perry, Florida
06.2020 - 01.2023
Greeted customers, answered questions and recommended specials to increase profits.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Performed basic math calculations when computing bills for customers' meals.
Took orders for food and drinks and delivered them to guests.
Served food and beverages to patrons and confirmed complete orders.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
High School Diploma -
Aucilla Christian Academy
Monticello, FL
05-2023
Skills
Data entry proficiency
Customer service focus
Budgeting and financials
Scheduling expertise
Strong leadership
Marketing and promotions
Certification
BLS Certfication
Timeline
Reception Manager and Scheduling Coordinator
Perry Family Dental and Implants
09.2024 - 02.2025
Oral Surgery Assistant
Red Hills Oral and Facial Surgery
12.2023 - 06.2024
Sterilization Technician
Morgan Family Denistry
05.2023 - 12.2023
Waitress
Johnsons Bakery
06.2020 - 01.2023
High School Diploma -
Aucilla Christian Academy
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