Elijah Snider
Aubrey,TX
Summary
Highly motivated professional with a proven track record of enhancing operational efficiency and team performance in every position. Consistently exceeded job responsibilities, taking on additional duties and demonstrating exceptional leadership. Promoted three times within the same company, showcasing adaptability, a commitment to excellence, and a dedication to continuous improvement.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Cottonwood Financial
10.2023 - Current
- Promoted three times within two years for exceeding performance targets
- Managed call center with 20 representatives
- Handled terminations, compliance, performance issues, and developed SOPs
- Created training programs and managed employee records
- Ensured labor law compliance, analyzed timekeeping data and time-sheets using Dayforce HCM, and created schedules
- Managed POS system configurations, trained employees on loan processing, and audited call logs
- Significantly grew online store operations by over 300% through effective process management
- Proficient in Microsoft Office (Excel, Word, Outlook).
Help Desk Lead
Cottonwood Financial
01.2023 - 10.2023
- Performed as primary point of contact for a team of 13-20 representatives
- Managed escalated issues, reviewed call times, and adhered to SLAs
- Implemented strategies for improved customer service.
Customer Service Representative
Cottonwood Financial
08.2022 - 01.2023
- Addressed customer and system issues, maintaining a 99% satisfaction rate
- Audited loans, assisted with payment auditing, and maintained records in Salesforce and Fresh Desk.
Assistant Store Manager
Cottonwood Financial
07.2021 - 08.2022
- Managed loan bookings, collections, cash operations, and inventory
- Conducted audits, supported various store locations, and ensured compliance.
Assistant Manager
Chick-fil-A Restaurants
06.2020 - 06.2021
- Managed daily operations, conducted training, and ensured food safety.
- Managed cash deposits and discrepancies.
Education
High school diploma -
05.2021
Skills
- Restaurant management
- Employee orientation
- Microsoft Office
- Supervising experience
- Operations management
- Food safety
- Debits & credits
- Corporate finance
- Lending
- Loan origination
- Call center management
- Financial services
- Auditing
- Staff training
- Timekeeping
- Process Management
- Microsoft Office
- POS Systems
Timeline
Customer Service Manager
Cottonwood Financial
10.2023 - Current
Help Desk Lead
Cottonwood Financial
01.2023 - 10.2023
Customer Service Representative
Cottonwood Financial
08.2022 - 01.2023
Assistant Store Manager
Cottonwood Financial
07.2021 - 08.2022
Assistant Manager
Chick-fil-A Restaurants
06.2020 - 06.2021
High school diploma -
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