Summary
Overview
Work History
Education
Skills
Software
Timeline

Richarda Glass

Project Manager
North Royalton,OH

Summary

8 years legal support experience in business intake, docket, and legal support. She has experience e-filing in PACER/ECF, Odyssey, NYSCEF, LexisNexis, as well as Elite, Compulaw, Aderant. Has full working knowledge of the Civil Rule of Procedure, Criminal Rule of Procedure, foreclosure procedures, bankruptcy procedures, filing procedures for asbestos cases, family law procedures, administrative law, and procedures for estate planning.

10 years of experience providing administrative, accounting, and client services providing administrative support working with executives, vendors, and clients. 10 years of customer service and sales experience in a call center environment solving complex problems that required accounting experience completing payroll, accounts payable, and accounts receivable. She also has 3 years of insurance experience auditing Medicare claims, and processing homeowner & auto claims.

Thrives working in a high volume, fast-paced work environment, utilizing excellent verbal and written communication skills, proven expert proficiency level in Microsoft Office. An apt learner and independent worker that has strong attention to detail and is a self-starter while works well on teams with strong analytical and organizational skills.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

Bankruptcy Specialist - Case Monitoring

PNC Bank
Brecksville, OH
11.2021 - Current
  • Working in the Case Monitoring Team of the Bankruptcy Department of Retail Lending Services in the aim to close Chapter 7, 11, 12, & 13 bankruptcy cases Analyzed analyze a high volume of bankruptcy cases for secured and unsecured loan for bankruptcy
  • Explained BOP and commercial insurance requirements to borrowers Verified borrower’s commercial insurance to ensure compliance with
  • BA standards Communicated outside counsel, management, and teammates regarding status
  • Collaborated with department and teammates on decision-making options for action
  • Researched Cadet, PACER, and internal systems for daily problem solving.
  • Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
  • Researched statutes, decisions, legal articles and codes.
  • Researched bankruptcy loan files to confirm federal guideline compliance.

Paralegal Specialist (Contractor)

U.S. Small Business Admin - Office Of Disaster Assistance
Fort Worth, TX
04.2020 - 08.2021
  • Aassist in the processing of EIDL Loans
  • Analyzed analyze a high volume of EIDL loan applications to maintain accuracy and resolve any incorrect information
  • Explained BOP and commercial insurance requirements to borrowers
  • Verified borrower’s commercial insurance to ensure compliance with
  • Communicated with 200+ applicants regarding correcting all errors on their applications
  • Collaborated with departments to report fraud per guidelines

Litigation Docket Clerk

Thompson Hine, LLP
Cleveland, OH
11.2014 - 08.2016
  • Managed the internal docket for 500+ attorneys in various practice groups
  • Completed 120,000+ docket entries request daily utilizing Elite docketing software
  • e-Filed 10,000 pleadings in federal, state, and local courts electronically all over the U.S utilizing PACER/ECF, Odyssey, NYSCEF
  • Resolved projects in 24 hours utilizing Elite docketing software to manage 200+ attorneys simultaneously Researched Civil Rules of Procedure for correct trigger dates for litigation, family law, real estate, and asbestos cases, helping to provide risk management to firm Provide accurate & thorough coverage analyses and timely investigations
  • Verified work completed by others on the teams to help ensure accuracy with docketing entries.

Bankruptcy Paralegal

The Law Office Of Sheronda Dobson
Cleveland, OH
2013.10 - 2014.11
  • Prepared legal briefs, motions and pleadings.
  • Analyzed account payment histories.
  • Wrote, edited and efficiently transmitted correspondence.
  • Met all filing deadlines by accurately maintaining hearing calendar for entire office.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Received and triaged requests for information.
  • Adhered to fair debt collection practices.

Claims Processor

Progressive Insurance
Mayfield, OH
03.2013 - 11.2014
  • Hired assist members in the processing of auto claims
  • Assisted customer with claims while on the scene of accidents
  • Assisting with roadside assistance daily
  • Explained benefits and coverage
  • Evaluated the program benefits with compassion and empathy, working with individuals of diverse backgrounds and languages.

Medicare Audit Specialist - Part B (Contractor)

CGI Federal
Cleveland, OH
2012.01 - 2013.03
  • Handled 75 calls per day to address customer inquiries and concerns.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Conducted research, gathered information from multiple sources and presented results.

Education

BS - Legal Studies

SOUTH UNIVERSITY
07.2018 - 01.2019

MBA -

SOUTH UNIVERSITY
09.2019 - 01.2021

Associate of Science - Paralegal Studies

South University, Savannah, GA

Skills

    Customer service expert

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Software

Citrix Podio

Microsoft Projects

Excel

Word

Acrobat

Payne

PACER/ECF

PowerPoint

SharePoint

LoanSphere

MSP

CACS

Elite

Compulaw

Aderant

BestCase

Timeline

Bankruptcy Specialist - Case Monitoring - PNC Bank
11.2021 - Current
Paralegal Specialist (Contractor) - U.S. Small Business Admin - Office Of Disaster Assistance
04.2020 - 08.2021
SOUTH UNIVERSITY - MBA,
09.2019 - 01.2021
SOUTH UNIVERSITY - BS, Legal Studies
07.2018 - 01.2019
Litigation Docket Clerk - Thompson Hine, LLP
11.2014 - 08.2016
Bankruptcy Paralegal - The Law Office Of Sheronda Dobson
2013.10 - 2014.11
Claims Processor - Progressive Insurance
03.2013 - 11.2014
Medicare Audit Specialist - Part B (Contractor) - CGI Federal
2012.01 - 2013.03
South University - Associate of Science, Paralegal Studies
Richarda GlassProject Manager