Sara Cosso
Pleasant Hill,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Kinder Meat and Deli
05.2023 - Current
- Prepared and delivered caterings
- Ordered product from various distributors
- Prepared store display for raw meat purchases
- Coordinated with staff and other stores if product was needed
- Resolved customer complaints with courteous professionalism
- Quickly and efficiently resolved staff issues as they arose
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained, and disciplined employees to maximize performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monthly Inventory
Shift Lead
Kinder Meat and Deli
09.2021 - 05.2023
- Cooked and prepared all food for opening and closing the store including deli sides and salads
- Completed cash and credit card transactions accurately using POS software.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Cashier Clerk
Kinder Meat and Deli
08.2018 - 09.2021
- Prepared deli sandwiches assuring all safety standards were met
- Helped customers complete purchases, locate items, and join reward programs
- Worked effectively in fast-paced environments.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Ride Operator
Pixieland Amusement Park
05.2017 - 06.2017
- Walked around and picked up trash and take away food trays
- Followed safety procedures for operating and loading and unloading children from amusement park rides.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
Education
High School Diploma - hospitality class
Summit High School
Skills
- Staff management
- Inventory control
- Staff development
- Employee scheduling
References
- Christian Bates, Former General Manager, Kinder Meat & Deli (925) 628-5088
- Deborah Chapman, Employee, Kinder Meat & Deli (925) 354-3843
- Destiny Tonnochy, Friend, (925) 382-9334
Communityserviceprojects
- Food Bank of Contra Costa & Solano, Fairfield, CA, 2017-2018, After signing in and putting gloves on, start a bag of whichever fruit was there that day.
- Concord Senior Citizens Center, Concord, CA, 2017, Sort and fold clothing.
Timeline
Assistant General Manager
Kinder Meat and Deli
05.2023 - Current
Shift Lead
Kinder Meat and Deli
09.2021 - 05.2023
Cashier Clerk
Kinder Meat and Deli
08.2018 - 09.2021
Ride Operator
Pixieland Amusement Park
05.2017 - 06.2017
High School Diploma - hospitality class
Summit High School
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